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Oh, they may well not be. Many operators don't come on here; glad you do as you contribute a lot, but they may not even know about the discussion. I doubt this thread would come up on a Google search of their name - whatever it was.A bit obscure for me! Which paper?
I'm glad to see that enough objective evidence has now been marshalled to silence the people intent on assuring us that Komodo Dragons are no more dangerous than kitty cats, and the stranded divers must therefore have exaggerated/invented their drama. Presumably these people have a vested interest in the dive operator not being held to blame in any way for what happened. I still think they're culpable.
Perhaps the operator would like to come on here (declaring who they are) and explain how the incident occurred, whether they (the operator) feel they could have done anything differently, and whether they intend to amend their practices for the future. I'm sure they've been reading this thread. If they don't come on that will be tantamount to a statement that they don't intend to change anything, which after this controversy may not help their commercial position in the future.
I would like to know the answer to the girl's statement tho: "The party surface after 65 minutes, as arranged, 30 yards from the boat but the crew have their backs to the divers and do not see them. 'We blow whistles but still the crew don't respond, so we put up an inflatable 4fthigh orange marker buoy, again to no avail,' says Charlotte." Just because I read it in online news does not make it true, but it sounds like someone I'd never want to dive with anywhere, much less an adventure area like there.