mail2nix
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Hello, I am a latecomer to this subject, but am facing the same kind of issue. I have a problem with the zipper on my Mares semi-dry (not under warranty) and cannot find any support in my region and cannot find any contact for Mares at all. I am trying to find out how I can repair or replace the part of the zipper and what kind of material it is made from so I can determine how to repair it. Please can you help me find a contact for support? Many thanks! Nix
Hi Nigel,
I sent you a PM about your issue. Let me assure you when you contact the UK office or US office this is the Mares Company. Mares (as a part of the HEAD Group) has many offices around the world. Both the UK and US as well as most countries are subsidiaries of the worldwide company. In the US it is HEAD USA. In some countries where we do not have a subsid we have a dsitributor.
All units have "factory" service centers with Factory Trained Techinicians. In certian products or issues (such as a computer) it may need to go back to the factory in Italy for testing by one of the engineers, which was the case with your computer.
Hope this explains it better and gains your trust.
Regards,
Phil