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Love me some Shearwater...but Cloud sucks

Discussion in 'Shearwater Research' started by sea_ledford, May 31, 2019.

  1. sea_ledford

    sea_ledford Captain

    # of Dives:
    Location: Galveston, TX
    479
    251
    63
    So, most recent problem with Shearwater cloud:
    Screen Shot 2019-05-30 at 1.27.59 PM.png
    I clicked the fullscreen button, and now I can't get it back to non-full screen. Closed and restarted the application, restarted my computer, it always opens to full screen and blocks every other window.

    Changing the layout options does nothing to the black bars top and bottom. Mousing to the top of the screen doesn't bring down the minimize options. Escape does nothing. Disabling my multiple monitor set up and just using the laptop screen does nothing (except make the font even smaller).

    And even though it takes up the entirety of my monitor, it is still light grey 4 point font on a medium grey background and is almost unreadable.

    Running version 2.4.1 on macOS Mojave 10.14.5

    Prior to me clicking the full screen option, it opened in a little tiny window that wouldn't scroll, so I couldn't get to the "connect" button on the bluetooth tab. I had to drag the window larger to get to the buttons.

    I guess I'll uninstall and reinstall? Or maybe give up on it and install macdive?

    Can I load my shearwater database straight into Macdive?

    Can we just go back to the old Desktop format? It was SO much better.

    On the plus side, I really like my Teric!

    -Chris
     
    MargaritaMike likes this.
  2. MargaritaMike

    MargaritaMike Divemaster

    # of Dives: 1,000 - 2,499
    Location: On a non-divable lake in SE Texas
    767
    582
    93
    I don't like cloud either. Can we go back to the old Desktop version, maybe with a FEW of the cloud s/w features?

    Cheers -
     
  3. Shearwater Cloud

    Shearwater Cloud Angel Fish

    39
    34
    18
    Hello Chris,

    I'm sorry to hear about your issues with Shearwater Cloud. We are committed to improving the experience of the application.

    Could you please try moving your mouse up to the top-left of the screen when the app is in fullscreen mode? That should expose the button to restore the app into windowed mode. We will look into fixing this.
     
  4. Marie13

    Marie13 Great Lakes Mermaid ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Great Lakes
    5,592
    3,940
    113
    I much prefer MacDive. I only use Cloud for firmware updates.
     
  5. MargaritaMike

    MargaritaMike Divemaster

    # of Dives: 1,000 - 2,499
    Location: On a non-divable lake in SE Texas
    767
    582
    93
    What us folks who prefer to use Mr. Gates' software rather than Mr. Jobs' software?

    (Isn't it interesting how both names end in "s"). I might should change my last name to end in "s". That way I can be worth millions, too. :)

    Cheers -
     
  6. Manatee Diver

    Manatee Diver Manta Ray

    # of Dives: None - Not Certified
    Location: Tampa Bay, FL
    739
    430
    63
    Subsurface? :idk:
     
    BenjaminF, EdC and seaseadee like this.
  7. Marie13

    Marie13 Great Lakes Mermaid ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Great Lakes
    5,592
    3,940
    113
    Guess you have to do some research, eh?
     
  8. sea_ledford

    sea_ledford Captain

    # of Dives:
    Location: Galveston, TX
    479
    251
    63
    Pretty sure I tried that, but I'll attempt again when I get back to work on Monday.

    Interestingly, when I installed Cloud on my imac at home (MacOS Mojave 10.14.5 as well), it expands to full screen and when I mouse anywhere to the top, the expected information bar and buttons drop down. It also doesn't have the huge black areas on top and bottom.

    Maybe this is a problem with using multiple monitors? I did try with all external monitors disconnected. Something specific with Mac Pros?
     
  9. sea_ledford

    sea_ledford Captain

    # of Dives:
    Location: Galveston, TX
    479
    251
    63
    Just confirming mouse in the top left does nothing.
     
  10. Shearwater Cloud

    Shearwater Cloud Angel Fish

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    Thanks sea_ledford. I'm sorry to hear about that. It definitely sounds like an issue with multiple monitors. We'll look at the issue on our side and see if we can come up with a fix for our next update.
     

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