Light Monkey still operating?

[jadairiii]

Ordered a SPG from them on Sept 2nd, received an acknowledgment. Since then nothing. Call beginning of Oct, spoke to a receptionist, told me someone from sales would reach out to me. Nothing. Then I responded to the acknowledgment email, bounced back as undeliverable.

They still in business? The SPG isn't critical, but odd its taking this long and now follow-up? Normally they were always quick to respond.

 

[tbone1004]

you should probably file a claim with your CC company if you're having those kind of issues. I don't know anything about whether they're still operating or not but 6 weeks with no response and now undeliverable email is a bit concerning. Get your money back and go grab one from Deep6, Cave Adventurers, Dive Rite, DGX, etc. based on the faceplate that you want.

 

[Trace Malinowski]

Ordered a SPG from them on Sept 2nd, received an acknowledgment. Since then nothing. Call beginning of Oct, spoke to a receptionist, told me someone from sales would reach out to me. Nothing. Then I responded to the acknowledgment email, bounced back as undeliverable.

They still in business? The SPG isn't critical, but odd its taking this long and now follow-up? Normally they were always quick to respond.

I sent a light head in for repair a year ago. After getting a confirmed service order, I realized I never heard back. Contacted them in September and my emails have been returned as undeliverable. The head was an old 10w LED. I haven't been aggressive about tracking it down because my corded Halcyon and Light Monkey lights are outdated with my current cordless LED providing superior illumination and burn time.

I totally forgot about it TBH. When email returned undeliverable in early September, I figured Corey and Joel would just get whatever email issues sorted soon. Now I'm concerned about them.

 

[jadairiii]

I sent a light head in for repair a year ago. After getting a confirmed service order, I realized I never heard back. Contacted them in September and my emails have been returned as undeliverable. The head was an old 10w LED. I haven't been aggressive about tracking it down because my corded Halcyon and Light Monkey lights are outdated with my current cordless LED providing superior illumination and burn time.

I totally forgot about it TBH. When email returned undeliverable in early September, I figured Corey and Joel would just get whatever email issues sorted soon. Now I'm concerned about them.

I just heard from a reliable source that LM had some kind of email failure end of August beginning of September. So I'm hopeful of seeing my spg within the next year or two.....