Regulators aren't a black art, you know.
In fact, they're science. They're also recovered after an accident (if the body is anyway!) and are easily tested to determine if there is indeed a problem.
If you screw up as a repair technician, whether you're certified or not you're going to be toast, because the alternative is that the manufacturer takes the hit. They won't play "400 lb Gorilla" for you if it means that the consequence lands ON THEM!
If its NOT bad/defective, then they can "try" to do whatever they want; the forensics will determine what's really going on. And don't bet that the manufacturer is going to try to land this one on you if there really is nothing wrong with the service that was done, because if they do you have a big fat target to go after on your countersuit - that could, in fact, be quite profitable for you. I wouldn't take that bet at 100:1 odds.
You say that customer service makes the difference. I agree. It does. So where is it? Is it demonstrated by playing cozy-cozy with various certification agencies with programs designed to pander to a 4th grade intellect and separate you from money (rather than provide knowledge in exchange for money - a clearly fair deal) and engaging in price-fixing and other manipulations of the market with manufacturers and vendors?
I think not.
Now perhaps I have a "funny" view of this stuff. Heh, shoot at that all you want. We all sit on the customer side of the table through our life - I sat on the "business owner" side for 20 years as well though, and can tell you that while the customer is not always right (despite those who protest that they are, even when they're clearly wrong) its pretty obvious that if your firm exists to coddle up to vendors and agencies rather than serving customers you've got more than a bit of an attitude problem.
Mike, what you're describing is a whole web of flatly-illegal activities on the part of these manufacturers and distributors.
Nobody cares?
You're wrong.
Your customers care.
I care.
You care.
Other LDS owners (who have taken the time to think this through) care.
How hard is it to organize some resistance?
Impossible? I think not.
Want some help? How about a petition to Congress to drive an investigation on this? Faxed - not emailed.
Easily done - if you and the other honest LDS owners out there want to get this cranked up, just let me know. I can be emailed right here.
In fact, they're science. They're also recovered after an accident (if the body is anyway!) and are easily tested to determine if there is indeed a problem.
If you screw up as a repair technician, whether you're certified or not you're going to be toast, because the alternative is that the manufacturer takes the hit. They won't play "400 lb Gorilla" for you if it means that the consequence lands ON THEM!
If its NOT bad/defective, then they can "try" to do whatever they want; the forensics will determine what's really going on. And don't bet that the manufacturer is going to try to land this one on you if there really is nothing wrong with the service that was done, because if they do you have a big fat target to go after on your countersuit - that could, in fact, be quite profitable for you. I wouldn't take that bet at 100:1 odds.
You say that customer service makes the difference. I agree. It does. So where is it? Is it demonstrated by playing cozy-cozy with various certification agencies with programs designed to pander to a 4th grade intellect and separate you from money (rather than provide knowledge in exchange for money - a clearly fair deal) and engaging in price-fixing and other manipulations of the market with manufacturers and vendors?
I think not.
Now perhaps I have a "funny" view of this stuff. Heh, shoot at that all you want. We all sit on the customer side of the table through our life - I sat on the "business owner" side for 20 years as well though, and can tell you that while the customer is not always right (despite those who protest that they are, even when they're clearly wrong) its pretty obvious that if your firm exists to coddle up to vendors and agencies rather than serving customers you've got more than a bit of an attitude problem.
Mike, what you're describing is a whole web of flatly-illegal activities on the part of these manufacturers and distributors.
Nobody cares?
You're wrong.
Your customers care.
I care.
You care.
Other LDS owners (who have taken the time to think this through) care.
How hard is it to organize some resistance?
Impossible? I think not.
Want some help? How about a petition to Congress to drive an investigation on this? Faxed - not emailed.
Easily done - if you and the other honest LDS owners out there want to get this cranked up, just let me know. I can be emailed right here.
