LeisurePro Return Items - some advice

[Humuhumunukunukuapua'a]

...so I guess Humumu.. is a LDS owner as well...

I guess you guess wrong Kathy. I just don't understand why anyone would want to deal with the hassle of a business that doesn't feel responsible for checking its mail, illegally sells grey market products, knockoffs, misrepresents the goods they sell, and is not an authorizred dealer of anything they sell. I like getting a warranty, good customer service, and this year's version of whatever I am buying.

I'm a consumer of scuba goods to be sure, and as such, I really can't understand why anyone would put up with LP when there are reputable dealers who will match their prices but also provide a warranty, customer service, quality goods, AND they check their mail, so apologists like those on this thread don't have to say "Well, it's really the Post Office's fault". What a load of bat squeeze that is. No deliveries before 10 AM? How ridiculous.

If LP doesn't have time to check their mail, I'll happily go with someone who will, and I predict many others will follow suit. I think LP may not have the luxury of dictating when the PO is allowed to deliver to them for long. It is *their* responsibility to accept deliveries when they come so that they best serve their customers, but they clearly don't care about best serving their customers.

The bottom line is that LP doesn't offer a single advantage over reputable online dealers.

Gregg

 

[Wayward Son]

Additionally, the notion that they may have such an immense volume of returns that it may take considerable time for them to even get to one is NOT a selling point to me, the customer.

 

[redacted]

I guess you guess wrong Kathy. I just don't understand why anyone would want to deal with the hassle of a business that doesn't feel responsible for checking its mail, illegally sells grey market products, knockoffs, misrepresents the goods they sell, and is not an authorizred dealer of anything they sell. I like getting a warranty, good customer service, and this year's version of whatever I am buying.

Gregg

I agree that a good business does what it can to overcome things that discourage customers and that LP's claim to fame is (was) a large variety of gear at great prices rather than friendly courteous customer service. But I believe you are simply wrong with your claim that the sale of grey market products is illeagle and that they are not authorized dealers for any of their products. With some research, you would find that there are scuba manufacturers that list them as authorized dealers.

 

[redacted]

Thanks for the welcome AWAP.
I'm following this board for a while now, and usually just stand on the side and don't reply. I just decided to reply here to what my experience with them was like some other people. From reading other threads, I noticed that as soon as someone defends LP they are accused of being a LP employee and everyone who attacks them is a LDS so I guess Humumu.. is a LDS owner as well...

Yes, you really do seem to know your way around this board and its features

 

[Humuhumunukunukuapua'a]

I agree that a good business does what it can to overcome things that discourage customers and that LP's claim to fame is (was) a large variety of gear at great prices rather than friendly courteous customer service. But I believe you are simply wrong with your claim that the sale of grey market products is illeagle and that they are not authorized dealers for any of their products. With some research, you would find that there are scuba manufacturers that list them as authorized dealers.

OK, I apologize for the exaggeration. I know that they are not authorized for a great many product lines they sell, and they violate the rules (if not break the law...I'm no lawyer) that many manufacturers have. For example, Atomic does not allow online sales. If you buy a Zeagle BC from LP, you don't get the lifetime warranty, because they aren't authorized dealers. Buy an Atomic reg from them...also no warranty. To me, these are big purchases, and if I can get them from someone else for the same price WITH a warranty...well, that's a no-brainer for me.

But, yeah, I don't know to what extent the rules set out by manufacturers that LP breaks are enforceable under the law. In any event, it is not an indicator that they are reputable, IMHO.

 

[docmartin]

I just don't understand why anyone would want to deal with the hassle of a business that doesn't feel responsible for checking its mail, illegally sells grey market products, knockoffs, misrepresents the goods they sell, and is not an authorizred dealer of anything they sell. I like getting a warranty, good customer service, and this year's version of whatever I am buying.Gregg

couldn't agree more. which galaxy is the LP you're talking about located in? :10:

 

[kathydiver]

OK, I apologize for the exaggeration. I know that they are not authorized for a great many product lines they sell, and they violate the rules (if not break the law...I'm no lawyer) that many manufacturers have. For example, Atomic does not allow online sales. If you buy a Zeagle BC from LP, you don't get the lifetime warranty, because they aren't authorized dealers. Buy an Atomic reg from them...also no warranty. To me, these are big purchases, and if I can get them from someone else for the same price WITH a warranty...well, that's a no-brainer for me.

But, yeah, I don't know to what extent the rules set out by manufacturers that LP breaks are enforceable under the law. In any event, it is not an indicator that they are reputable, IMHO.

You seem really misinformed on the law, I'm not a lawyer either but it doesn't take much to know that if your a dealer and violate their rules they can remove your dealership and not sell you merchandise. If you are not a dealer, they can't sue you for selling their gear just try to stop you from getting them.
They wouldn't be in business for so long if it was illegall.

As far as why people go to LP and not ScubaToys, well their in business much longer than Scubatoys and offer a much larger variety of gear especially on basic gear where the warranty isn;t that much of an issue and even where it is if a customer has purchased in the past with them and never had a problem he might just want to stay
with someone he knows and trusts.besides that they back it up with thir own warranty which probably goes back to the MFG the same way they got it in the first place.

Kathy

 

[Humuhumunukunukuapua'a]

couldn't agree more. which galaxy is the LP you're talking about located in? :10:

I don't know, but if you have a special LP that *does* provide manufacturers warranties and *is* an authorized dealer, please point me that way. I think you'll find yourself in my galaxy the first time you need to have regs serviced under warranty and you wonder "Hmm...should I really send these things off to LP, who may or may not get them at the Post Office, know nothing about diving, and may or may not actually service my regs" I personally wouldn't want to let folks who aren't competent, trained and authorized work on my gear, and as far as I know, that's the only warranty you get with LP.

But hey, I guess you like to live on the edge.

 

[Humuhumunukunukuapua'a]

besides that they back it up with thir own warranty which probably goes back to the MFG the same way they got it in the first place.

I think you're wrong about that. Zeagle, for example, does not sell LP their Zeagle goods as far as I know (maybe Scott will chime in and clarify). So, who knows where they get them. But if you buy a Zeagle BC from LP and need warranty work on it, I am pretty positive the work is done by LP and not Zeagle. So, you have a "warranty" of sorts, but certainly not the lifetime warranty Zeagle offers. And I personally wouldn't feel comfortable with LP working on items like regs or BCs.

OTOH, you could buy the same Zeagle BC from ScubaToys for the same price and if it needed work, it *would* go back to Zeagle. Seems preferable to me, but apparently there's some level of irrational loyalty to LP that people have. To each his own.

I hear what you're saying about little things. I used to buy small stuff from LP, but I have even gotten a crappy knockoff snorkel of all things from them. It wasn't even functional. So, I don't buy anything from them personally. But to make major purchases from them is just a bad idea as far as I can see.

 

[Humuhumunukunukuapua'a]

You seem really misinformed on the law, I'm not a lawyer either but it doesn't take much to know that if your a dealer and violate their rules they can remove your dealership and not sell you merchandise. If you are not a dealer, they can't sue you for selling their gear just try to stop you from getting them.
They wouldn't be in business for so long if it was illegall.

It seems you're misinformed about LP. From Atomic's site:

"In the USA, Atomic Aquatics products are sold only by professional Dive Retailers at their retail store locations. Atomic Aquatics does not allow the sale of, nor does it warrant any products purchased via mail order or internet. Atomic Aquatics authorized dealers may advertise or promote Atomic Aquatics through mail or internet, but only with regards to in-store purchases at their retail locations. Be advised that anyone offering Atomic Aquatics products for sale via mail order or internet is not an authorized dealer and is not authorized to sell, repair or adjust Atomic Aquatics products."

As I said, I don't know whether or not they are violating the law. But they are not getting their goods from the manufacturers in the first place, and they are working on gear they are not authorized or qualified to work on. It's called grey market.