LeisurePro Return Items - some advice

[Wayward Son]

Unless you have the PO return it & then pay to ship it agin by UPS.

No, this is not the customers problem. In my work I've dealt with a lot of shipping. It is reasonable for the customer to pack it proerly, insure it & have tracking & delivery confirmation paid for. It is NOT reasonable to think the customer should have to ride herd on the carrier to arrange delivery at the business.

It simply should not matter whether he used the PO, UPS FedX, or any other common carrier. The actual delivery is not his problem. This is a horrible practice for LP to be engaging in. As a potential customer, a hassle potential like this is an absolute deal breaker. I simply will not take the chance of having to go through crap like this.

 

[Humuhumunukunukuapua'a]

What Wayward Son said. No way is this the customer's problem. Deal with a reputable online dealer and you're all set. You will never have to worry about whether or not a reputable business will PICK UP ITS MAIL.

I honestly have no idea why LP is still in business. They suck very much.

 

[Doc Harry]

I've done a lot of business with Leisure Pro. I remain a loyal customer.

They've left small items out of some of my orders, but the problems were fixed immediately with one phone call.

I've returned items with no unusual delays or hassles.

They've always kept me informed of the status of my order by e-mail.

More than I can say about my LDS or other mail-order scuba stores.

I will continue to use Leisure Pro, since my LDS doesn't deserve my business anymore.

 

[SeaYoda]

I always enjoy watching the polarization when you bring up the LP subject .

They have never messed up any of my orders, so I never had to use their return policy. Now that I have, I just want to navigate a process that is not customer friendly. I appreciate the tips I've gained from others who have been able to get LP's system to work for them. This may help LP to keep a share of its customers that they would normally loose. The difficulty that I'm having may well be a "deal breaker" for some people and even me depending on the outcome. I'm pretty neutral as far as my support of their business. They are too busy for me to be taken care of so why should I feel any loyalty? If it makes sense to buy from them I will in the future, but I don't have nearly the confidence in them that I once had. I hope others will learn from my experiences and act appropriately, this is not a boycott LP thread.

 

[scubaaaronh]

Unless you have the PO return it & then pay to ship it agin by UPS.

No, this is not the customers problem. In my work I've dealt with a lot of shipping. It is reasonable for the customer to pack it proerly, insure it & have tracking & delivery confirmation paid for. It is NOT reasonable to think the customer should have to ride herd on the carrier to arrange delivery at the business.

It simply should not matter whether he used the PO, UPS FedX, or any other common carrier. The actual delivery is not his problem. This is a horrible practice for LP to be engaging in. As a potential customer, a hassle potential like this is an absolute deal breaker. I simply will not take the chance of having to go through crap like this.

Totally agree. We do lots of shipping all over the country and internationally at work. It is not the customers problem. If we have a package the PO failed to get here and we have to pick it up we send someone as soon as we find out about it. But it is rare as we are open through all delivery hours in this area.

 

[SeaYoda]

I started the next step in the process. I found out that I have until January to put a dispute in on my charge card. I emailed LP today and told them that I'd call them Tuesday, if they can't account for my package, I'll begin the charge-back process. I'll post results as they happen. This ought to be interesting .....

 

[kathydiver]

I started the next step in the process. I found out that I have until January to put a dispute in on my charge card. I emailed LP today and told them that I'd call them Tuesday, if they can't account for my package, I'll begin the charge-back process. I'll post results as they happen. This ought to be interesting .....

I just noticed this thread and though I would mention my experience I 've returned things to LP in the past as well without a problem via USPS. There ws one time when I sent something back and was quoted from the Post Office that it was delivered 7:30AM which sounded quite early to me. LP told me that they did not receive it since they open their store at 9:00AM and deliveries after 10:00AM. I called the PO back and they agreed that there probably was a mistake on that delivery time and they did deliver the package the next day. If as you say ,they were closed for some Holiday for a while, they probably got 100's if not 1000's of packages in the last few days, between returns and manufacturer shipments. There probably are quite a few customers wondering where they're packages are but are giving it a few more days instead of posting a complaint publicly like this. Do you suppose they should be sending people to the Post office all day to look for all the packages of the people that say they're stuff should have been there by now.Besides that it's the carrier's job to deliver the package and not the recipient to pick it up especially a business where thet probably deliver daily anyway. You (and everyone else) is looking at it from their point but if you try to put yourself in their shoes for a minute it might look a little different.

 

[redacted]

I just noticed this thread and though I would mention my experience I 've returned things to LP in the past as well without a problem via USPS. There ws one time when I sent something back and was quoted from the Post Office that it was delivered 7:30AM which sounded quite early to me. LP told me that they did not receive it since they open their store at 9:00AM and deliveries after 10:00AM. I called the PO back and they agreed that there probably was a mistake on that delivery time and they did deliver the package the next day. If as you say ,they were closed for some Holiday for a while, they probably got 100's if not 1000's of packages in the last few days, between returns and manufacturer shipments. There probably are quite a few customers wondering where they're packages are but are giving it a few more days instead of posting a complaint publicly like this. Do you suppose they should be sending people to the Post office all day to look for all the packages of the people that say they're stuff should have been there by now.Besides that it's the carrier's job to deliver the package and not the recipient to pick it up especially a business where thet probably deliver daily anyway. You (and everyone else) is looking at it from their point but if you try to put yourself in their shoes for a minute it might look a little different.

Welcome to the board. That is a very interesting first post. Makes me wonder who's shoe you are wearing. Are you doing anything Friday night?:06:

 

[kathydiver]

Welcome to the board. That is a very interesting first post. Makes me wonder who's shoe you are wearing. Are you doing anything Friday night?:06:

Thanks for the welcome AWAP.
I'm following this board for a while now, and usually just stand on the side and don't reply. I just decided to reply here to what my experience with them was like some other people. From reading other threads, I noticed that as soon as someone defends LP they are accused of being a LP employee and everyone who attacks them is a LDS so I guess Humumu.. is a LDS owner as well...

 

[LJinFLA]

I, too, have purchased many things from LP and returned a number of them. I have not had any issues either. They have been great.

i guess I am still a fan of LP

LJ