Naw, you didn't miss it. I'm old and repeat myself or do the opposite and leave out relevant parts.
If someone does not change a behavior or does so begrudgingly or with qualification, then I can't give them credit for "doing the right thing" .
The free market takes care of that kind of operation. And no, I won't shop there.
My local bike shops (LBS, duh) just posted a sign saying they won't work on bikes not bought there. Since I ride a bike that I owned before they opened, that does not have a dealer in THE STATE, I quit doing business with them and moved almost exclusively online. Until that point, I bought all my kits (clothes) from them, they did my yearly tune and I was about to buy both my kids bikes there.
Instead, for the bikes, I went to a big-box bike store and got them a mid-quality brand that serves the purpose.
Later, the LBS owner told me, "For you. Okay. I'll work on your bike because you've been a good customer and I like riding with you and one day, you'll buy your replacement from me, right?".
I'm sorry. That's wrong. I love my bike and the replacement will be the same brand. Of course, it will have to be mail ordered. And the change in policy? Sorry, again. That was too begrudging.
(He has since amended his policy to say he won't work on "cheap" department store bikes, but he will work on higher-end stuff, even if he doesn't carry it. I'll buy some stuff there, like tubes and such, but my loyalty has slipped away and it will take a major attitute adjustment on his part or mine to bring it back)