Hi all,
Thanks for the comments. While I am sure some of you are well versed in the capacity to break down and put back together mechanical things; I would never recommend to anyone to repair or take apart a life support product without training. We have a global 2yr warranty policy that will stand behind our products from a manufacturing defect (assuming the product was purchased from an authorized Mares dealer, and you are the original purchaser (receipt of purchase required)). To me this does not sound like a manufacturing defect, but rather something that can easily be fixed by a trained technician. The only way to properly understand the issue is to take the regulator to an authorized Mares Lab designated repair facility. The issue could be a very simple adjustment, to the possibility of a needed replacement of the HP poppet. Any of these issues could be environmental issues, and rarely a defect. Please take your regulator to a Mares Lab near you, and have them take a look.
I hope this helps.
Thanks for the comments. While I am sure some of you are well versed in the capacity to break down and put back together mechanical things; I would never recommend to anyone to repair or take apart a life support product without training. We have a global 2yr warranty policy that will stand behind our products from a manufacturing defect (assuming the product was purchased from an authorized Mares dealer, and you are the original purchaser (receipt of purchase required)). To me this does not sound like a manufacturing defect, but rather something that can easily be fixed by a trained technician. The only way to properly understand the issue is to take the regulator to an authorized Mares Lab designated repair facility. The issue could be a very simple adjustment, to the possibility of a needed replacement of the HP poppet. Any of these issues could be environmental issues, and rarely a defect. Please take your regulator to a Mares Lab near you, and have them take a look.
I hope this helps.