Bureaucracies can be slow, selfish, or just plain dumb. I wouldn't mind at all if Eric simply said that he had to follow the law. Ordnung muss sein, dura lex sed lex, and so on. However, he used much stronger words, " it’s disrespectful, selfish, and ignorant". I did not ask Eric to lecture me on morality and such blind faith in authority, even worshiping it, is against common sense. Disrespectful? Sure, but maybe they need to earn your respect. Selfish? Hardly. You'll be trying to do a noble thing better on your time and money. Ignorant? Maybe they are ignorant, not you?