Several years ago, I needed a surgery, and it was an expensive one. It was not an emergency, so I carefully scheduled it for late in a year in which I had had a number of medical issues, also with big bills. I did that because I had by then met my out of pocket maximum for my health insurance, meaning I would not have to pay a dime for it. The hospital got it all pre-approved, and I was ready to go. Everything went as planned. I went into the hospital in the morning, had the surgery, spent the night, and was released the next morning, exactly as it is always done for that surgery.
My insurance refused to pay anything, and I was sent a bill for the entire amount--about $145,000. (That is not a typo.) When I checked, I found out that the hospital employee who had gotten it pre-approved had entered the wrong code; she had entered it as an outpatient procedure, meaning I was not gong to spend the night. It was an obvious coding error, since patients getting this surgery always spend the night. Because the surgery was not what was pre-approved, the insurance refused to pay, even though they would have approved it had the correct code been entered. The hospital told me not to worry about it--it would all be negotiated.
Almost two years later the negotiations ended, and the insurance agreed to pay. When they did so, it was treated as if it were a new procedure. It was the beginning of the year. I had to pay thousands of dollars for my deductible, even though I would not have had to pay a cent if there had been no coding error.
So I guess coding errors do matter.
My insurance refused to pay anything, and I was sent a bill for the entire amount--about $145,000. (That is not a typo.) When I checked, I found out that the hospital employee who had gotten it pre-approved had entered the wrong code; she had entered it as an outpatient procedure, meaning I was not gong to spend the night. It was an obvious coding error, since patients getting this surgery always spend the night. Because the surgery was not what was pre-approved, the insurance refused to pay, even though they would have approved it had the correct code been entered. The hospital told me not to worry about it--it would all be negotiated.
Almost two years later the negotiations ended, and the insurance agreed to pay. When they did so, it was treated as if it were a new procedure. It was the beginning of the year. I had to pay thousands of dollars for my deductible, even though I would not have had to pay a cent if there had been no coding error.
So I guess coding errors do matter.