Hi again skimpish,
"Tuning" the second stage in simple terms is adjusting to breathe as easily as possible, but within reason: If you lower the "cracking pressure" (the inhalation force required to begin airflow in the 2nd stage) below a certain point, the 2nd becomes too sensitive, and will freeflow too easily.
For a non-adjustable, classic downstream 2nd, the adjustments are all internal:
1. Intermediate pressure (adjusted at 1st stage, and usually just set to "factory spec" and left alone).
2. 2nd stage demand lever height. Typically set as high as possible to allow full opening of the 2nd stage valve when you inhale. The 2nd stage diaphragm presses on the demand lever during inhalation, and the demand lever in turn opens the valve allowing air to flow.
3. The 2nd stage orifice "depth" is adjustable in some regs, and effects the seating pressure on the 2nd stage soft seat; but I believe that in the Conshelf 2nd it is a "fixed" depth and not adjustable (but I dont' know for sure)? Slonda and other Conshelf owners could answer this.
Anyway, these adjustments are performed by the tech when the reg is serviced. "Tuning" is a balancing act between the adjustments on most regs, because each adjustment will effect the others, so the tech often has to go go back and forth to get the reg tuned "just right".... and that is where the problem lies. If the tech is rushed, lazy, or just doesn't care enough, the reg will be tuned to a standard of "good enough", versus "as good as possible".
You can learn to do these adjustments yourself, but should not attempt it until you've learned how. With the adjustments for the 2nd stage "a little goes a long way", so you need to understand what you are doing before starting.
Best wishes.