Jersey, how did you end up getting your bags. Did they contact you or did you have to chase them down yourself? Small airports like BON & CUR do not usually have airline staff around all of the time. Just for in & out flights. Reason I ask is we are doing that route next weekend....
Tom, I always chase them down, not that they can always tell you where it is. The carriers appear to work together geting bags to the other islands then puddle jumpers to BON. You can arrange to have bag delivered to resort, but we prefer to head to the airport, often repeatedly, to check. You know small airports, it can sit for days. They will give you an expected carrier and flight, but there is no assurance it will be on there. Plus inter insland flights are often canceled. We also write down the inter island carriers schedules and plan to be at the airport within 1/2 hour of arrival. I leave a large note on top of bag - PROPERTY OF MY NAME, RESIDING AT MY RESORT FROM DATE TO DATE, PLEASE CALL 215-111-1111 IF FOUND. Even if all the tags are ripped off, I still have some hope it will find me... Last trip we arrived Saturday afternoon, bag was supposed to come Sun morn, short version - 3 trips to airport Sunday and 3 on Monday before it arrived Monday 8:00pm. That was not typically though, usually the lost bag (always the one with the save a dive kit) arrives on the Continental red-eye from Houston arriving around 6:00 am Sunday morning.
Yes - no one is around from the various carriers. Go to the exit doors when flights arrive, very nicely explain the situation, show your lost bag documents and typically security will escort you into the area to check for you bag. I was unable to use Delta's 800 number on island as well, so be prepared with multiple avenues of access for your carrier. Lost bags are common, some resorts will make loaner gear available until your missing items arrive. For this reason we carry on regs, computers and masks ~ I can live with rental BC, fins and skins.
It is ridiculous - Delta told me "once we hand your bag over to XYZ carrier we don't know where it goes". Really? You took my money to transport my bags! And the folks work for all the carriers - Divi, Tiara, Delta - but can't check the other systems when a bag it lost. So the woman who tells you "yes we/Delta lost your bag, but come back and check with the Tiara crew" will be the Tiara crew when you come back! I've heard the ATL return process has been revised so no more claiming bags in ATL and rechecking. That will be of some help.
Good luck, please write up some trip notes, we will be down later in Feb. for much needed down time!