I hope you'll bare with this, more of a rant, but I need to get this out regarding HSA.
Problem is they are leaving my wife without any way to complete her SSI without being force to repay the entire fee all over again at another shop.
She spent close to $900 on class/gear in December so it feels shifty as hell that they'd do this with no mention of store closing.
But I get it, if they said something they'd lose business even sooner maybe.
She signed up for class Nov.27, took class and pool portions Dec2-9. Then just before the Dec 16 open water she got ill (ear infection) and couldn't complete.
The HSA instruction said she'd have up to a year to finish, no problem.
No notice was given about shop until Jan15, to say they were closing in 2 weeks.
So now she's out being able to finish her SSI open water portion for her certification.
We have the referral paperwork from HSA, but now she'll have to pony up hundreds more $ to rent tank/BC, and another SSI instructor / shop's fee.
Steve, there at HSA basically said we're up ****'s creek. Real nice way to treat customer and new diver. No attempt to make things right, or partial refund.
They could have at the very least informed us why exactly they closed, and so quickly.