have met them at shows. have ordered many times from them. have picked up from them. have spoken on the phone. they've spent an hour talking about something as simple as how to tie a bolt snap. they charge cheap prices, exchange things that aren't right the first time, meet on Sunday nights when you're traveling a long way, will leave stuff outside behind a door and under a tree so you can pick it up. When they're in my area, Randy will bring things with him and I meet him. I don't think I need to go on - you probably get the idea. Really, these guys get it.