help

[Foo]

How about "help, please?!"

I see that my avatar settings are suddenly different, I now have "scubaboard veteran" under my name instead of my customized version, and I also no longer show being a supporting member. My dive history info is not on my profile either, but it used to be...I dunno how or when this change occured, but can someone help me fix the problem, please? Thanks!

 

[Ted S]

Accroding to our system your supporting membrship has expired!

 

[Foo]

hmmm... I have been having a monthly debit removed from my checking account, are we supposed to renew our membership yearly?

 

[Ted S]

I'll have NetDoc check your payments to be sure you arent being over charged, he'll also get you setup as red again. Sorry for the inconvenience.

 

[H2Andy]

yeah Foo... mine just expired too..

they are year-long

 

[Ted S]

yeah Foo... mine just expired too..

they are year-long

Actually they are yearly or monthly, its the user's preferance.

 

[H2Andy]

monthly?

so you have to renew every month?

 

[Ted S]

The system automatically rebills monthly subscribers...

 

[H2Andy]

ah cool... it's open ended until you cancel it

i wish i'd known that...

 

[Ted S]

Monthly payments have a tendancy to mis-match which can be a pain... that's why we promote (and heavily discount) the annual option.