drrich2
Contributor
Keep in mind CocoView Resort has a high volume of repeat business, often multiple repeat business, and if they consistently provided 'horrible customer service,' that would not be the case. Many love the place. Roatan has a range of dive op.s, including some with high brand recognition on Scuba Board (e.g.: Anthony's Key Resort and Turquoise Bay Resort).
Any large, long-term operation is likely to eventually have some snafus. In another thread, Boulder John shared some frustrations in dealing with Aggressor Fleet, and in this thread it's clear he paid more than others for a room that was supposed to be superior but...well... It's not the first time Aggressor Fleet has had criticism on ScubaBoard.
That said, I've been on 3 Aggressor boats with fine experiences, and really enjoyed CocoView Resort.
The testing mixup and associated costs sound highly aggravating. No question. It's quite possible people were acting in good faith based on their understanding of the info. they had, and sometimes in that context things still 'go to crap.'
My suggestion to people using this thread and others to research destinations is Look at the big picture. Read a number of trip reports, look for trends, consider which hassles are recurrent and which are one-off flukes.
Any large, long-term operation is likely to eventually have some snafus. In another thread, Boulder John shared some frustrations in dealing with Aggressor Fleet, and in this thread it's clear he paid more than others for a room that was supposed to be superior but...well... It's not the first time Aggressor Fleet has had criticism on ScubaBoard.
That said, I've been on 3 Aggressor boats with fine experiences, and really enjoyed CocoView Resort.
The testing mixup and associated costs sound highly aggravating. No question. It's quite possible people were acting in good faith based on their understanding of the info. they had, and sometimes in that context things still 'go to crap.'
My suggestion to people using this thread and others to research destinations is Look at the big picture. Read a number of trip reports, look for trends, consider which hassles are recurrent and which are one-off flukes.