Have I been duped???

[DandyDon]

Seems to me they have cheated you out of at least $200. You won't see any cash from them but I'd be looking for some satisfaction before I waved goodbye. It might be a good place to try on some new wetsuits before you order it online.

For extra fun, try on the wet suits and masks, then say "Thanks! Now I know which ones to order online."

 

[Hoyden]

since i bought the gear from them, are they the only lds i can go to?
or
will another zeagle dealer lds service my rig under warranty?
thank you,

Virginia Scuba is in Manassas and doesn't look to be much farther than 1 1/2hrs away from you. We will absolutely honor your Zeagle warranty. I am the primary reg tech there and am a Zeage tech as well as a Zeagle owner. Give us a call.

Jackie Cooper

 

[DandyDon]

Virginia Scuba is in Manassas and doesn't look to be much farther than 1 1/2hrs away from you. We will absolutely honor your Zeagle warranty. I am the primary reg tech there and am a Zeage tech as well as a Zeagle owner. Give us a call.

Jackie Cooper

You may not be used to driving that far for services like we do in West Texas, but for a good LDS - can be worth it. Mine is a little over an hour away, but I work closely with them, have them send me small items in mail, and try to help them at times. I sent my CO tester with them to Utila this week.

 

[RaginCajun]

Dump that shop!

I'm giving my first LDS one more chance to get my Oceanic computer straight. They're bumping up against my 2 yr warranty and have already put it back in my hands in poor condition after being "serviced" by the factory causing me to have an aborted dive on vacation. Fair warning, this is their last time to get it straight before I leave them for good and detail their poor service quality to my 9000 internet friends.

It's hard to find a good Oceanic+Scuba Pro + Padi LDS in Houston.

 

[DandyDon]

Houston? Boy did we learn that, especially with one in Humble.

http://www.scubaboard.com/forums/whine-cheeze/110451-well-we-tried-support-her-local-dive-shop.html

http://www.scubaboard.com/forums/wh...ied-support-her-local-dive-shop-part-2-a.html

My Oceanic computer always go directly to Oceanic Worldwide: 800-435-3483

 

[Mr Carcharodon]

The warranty has clearly been of more value to the shop than to you. Of course that was probably the plan from the beginning. Buying into warranty service was the first way you were duped.

 

[herman]

Besides dumping the shop I would suggest you drop a PM to ScottZeagle on this board, I suspect he will take a dim view of the shops antics. Poor customer service like that impacts them as well.

 

[In10se]

Sorry to hear of the abuse your were callously dished out. I would offer up the concept that waiting two months before checking on the state of your service order was maybe a little longer than what might be considered safe. Fact after two months you might have been considered as having abandoned your gear. That would seriously get unpleasant. Not being critical of ya, just thinking that you might be more proactive ... more loud even. The squeaky wheel gets the grease and all.

Everyone else here has offered great advice and resources for your situation, so I'll just offer you best wishes. Enjoy life and dive often!

 

[AbyssalPlains]

Oh. My. God. How can they still be in business? 25 bucks per stage is expensive enough (I'd call it a rip-off) but 15 extra per stage, for a reason they made up????

 

[Web Monkey]

Oh. My. God. How can they still be in business? 25 bucks per stage is expensive enough (I'd call it a rip-off) but 15 extra per stage, for a reason they made up????

Considering that each stage requires a complete disassembly, cleaning, inspection by someone who knows what they're looking at, applying any necessary parts upgrades/changes/factory service bulletins, as well as normal service parts replacement, and re-assembly, I'm not sure how you can call $25 "a rip off".

In fact, for the actual time involved in doing the job right, $25 isn't nearly enough.

Terry