dlofting
Contributor
I know that DiveNav sometimes gets a bad rap for customer service, so just wanted to post a good story.
I bought my CooTwo in 2017 but didn't use it until 2018. I tried to calibrate the CO sensor but got an error message. Despite that I used the CooTwo on a liveaboard trip and the O2 sensor worked fine. Earlier this year I went to use my CooTwo again, the battery was dead and wouldn't charge. I bought a new battery and installed it but the display on the unit flickered and then went dead. I had just purchased and received new O2 and CO sensors. On advice from DiveNav I sent them the unit. They examined it, determined that the board was dead and sent me a replacement unit.....all at no charge beyond shipping.
Thanks for great customer service.
I bought my CooTwo in 2017 but didn't use it until 2018. I tried to calibrate the CO sensor but got an error message. Despite that I used the CooTwo on a liveaboard trip and the O2 sensor worked fine. Earlier this year I went to use my CooTwo again, the battery was dead and wouldn't charge. I bought a new battery and installed it but the display on the unit flickered and then went dead. I had just purchased and received new O2 and CO sensors. On advice from DiveNav I sent them the unit. They examined it, determined that the board was dead and sent me a replacement unit.....all at no charge beyond shipping.
Thanks for great customer service.
