This is a 2/side question! It is clear that no one wants to lose a client, but ..... I think it is necessary to strictly follow the safety rules, otherwise they just close the direction and that's it. Or when divers are lost because of their non-observance of safety rules, and then the relatives drag the company around the courts and as a result, they lose not 5,000 -). Here in the Maldives on serious dive sites and in normal dive centers, if a person breaks the rules - he is warned for the first time, from the second time - he no longer dives, sometimes without refund of payment. And all this is reported in advance, plus the person signs the relevant documents. This is company policy.