SeaYoda
Contributor
Fantasea sold me a housing that did not have ports to support the 14-54mm lens I have for my new Oly E-330. This is the latest customer service I have received after sending back the product ($137.60 shipping out of my pocket) and asking for a refund (this is a good example of how all of my dealings with this company have been through all of this transaction). I have been dealing with this mess since December. I thought this last response from them (before I initiated a dispute with my credit card company) might be of use to anyone that is thinking of buying products from Fantasea.
Bill;
I talked to (Fantasea Distributor in Canada's Name withheld) this morning and he showed me online the damaged port. It is severely scratched in the corner of the glass. It's not just a mar from shipping, but a deep gouge easily visible on a video camera in poor light.
It all arrived well-packed with no evidence of shipping damage. The cover
was on the port. The housing was used and you must of damaged it without
knowing, giving you the benefit of of doubt.
I am refunding you today on PayPal the cost of the second shipment of the
dome lens, extension ring and arms, less $xx shipping, for a total of $xxx.
When we make a determination of what it will cost to repair or replace the
port (btw a new one is somewhere between $125-200), and any restocking fees,
we will refund you the amount you paid, less shipping. You cannot expect to
return damaged items and get a full refund. But you still are getting back a
substantial amount of the money you paid.
Further Bill, my website clearly states that there are NO returns for used
items, or shipping costs, and if a return is made within 5 days, the items
must be in new, unused condition with all packaging. We are bending way over
in taking this back at all, but feel that in the light of us all being given
the wrong information by our supplier, we will make it right to you.
Shipping back a returned item is always at the buyer's expense. As you can
see, we also ate shipping costs way over the amount that you were charged.
Look for the $xxx refund today, and further information on the the remaining
amount due back soon.
(Seller's Name withheld)