boljakool
Contributor
I'm not sure if there is already a similar thread.
Just thought that this might be of help to other divers. Post other heads up on dive equipment here.
Here's a copy of one I just got:
http://www.suuntoservice.com/safetynotice/diving/
IMPORTANT SAFETY NOTICE REGARDING D9 AND D6 DIVING INSTRUMENTS
Dear Suunto Customer,
June 9, 2006 Suunto Oy today announced an important safety notice
regarding its D9 and D6 diving instruments. This global decision involves
D9 and D6 instruments that have been delivered to distributors and
retailers, as well as product that has been sold to consumers.
Quality and safety are paramount concerns for Suunto Oy. Our testing
program for the D9 and D6 product by Suunto employees and independent
divers all over the world has been extensive. Despite this, Suunto Oy has
identified a software bug in the D9 and D6 instruments. The software
bug may cause the D9 and D6 to incorrectly track dive time on rare
occasions, potentially causing a risk to the diver.
The products affected are:
D9 serial numbers 62102582 and below
D6 serial numbers 62103693 and below
The software bug may activate when the D9 and D6 automatically
recalibrate to keep the correct time, or the user manually updates the seconds
in set mode. Suunto approximates that there is 0.6 % (a six-tenths of
one percent) chance that the software bug may appear during a dive. When
the dive time is incorrect, every fourth second is not registered in
the dive time and surface interval time, i.e., dive time goes 25% slower
than actual time and tissue loadings are recorded at 25% less than
actual loadings. As a trained diver you understand that this could affect
your decompression requirements and that the length of a dive is one of
the key factors in determining those requirements.
Even though the D9 and D6 will function correctly approximately 99.4%
of the time during a dive, Suunto wants to eliminate the very small
possibility of recording the dive time incorrectly. Therefore, Suunto is
requesting that all D9 and D6 shall be returned for a software update
that eliminates this issue. To date, there have been no known injuries
related to this issue.
Action that YOU should take
Suunto strongly recommends that you should not use the D9 or D6 for
diving without backup instrumentation before the unit has been updated
with the latest software. Please bring your D9 and/or D6 to your nearest
local authorized Suunto retailer to have the software updated as soon
as possible.
Please contact your local authorized Suunto retailer for contact
information please visit our web site www.suunto.com You will then be
advised on how to bring your D9 and/or D6 to the retailer for a software
update. Once the retailer receives your D9 and /or D6 they will then
forward your unit to the Suunto Service Center for the software update.
You will be advised by the retailer the approximate turn around time that
the process will take.
If that is not possible or if you require any further details,
contact the Suunto Help Desk at SuuntoD9-D6@nordictelecenter.fi To contact
Suunto by phone, call toll free 1 800 543 9124 in the USA and Canada, or
+358 284 1160 (international call rates are applicable) from all other
countries.
On receiving your D9 and /or D6 back, you will notice that there will
be a small white dot on the rear. This identifies that the unit has
been updated. As a complimentary service Suunto will at the same time
replace your battery and perform a pressure test free of charge.
Suunto apologizes for any inconvenience and we thank you for your
co-operation.
See also:
http://www.suuntoservice.com/safetynotice/diving/
Just thought that this might be of help to other divers. Post other heads up on dive equipment here.
Here's a copy of one I just got:
http://www.suuntoservice.com/safetynotice/diving/
IMPORTANT SAFETY NOTICE REGARDING D9 AND D6 DIVING INSTRUMENTS
Dear Suunto Customer,
June 9, 2006 Suunto Oy today announced an important safety notice
regarding its D9 and D6 diving instruments. This global decision involves
D9 and D6 instruments that have been delivered to distributors and
retailers, as well as product that has been sold to consumers.
Quality and safety are paramount concerns for Suunto Oy. Our testing
program for the D9 and D6 product by Suunto employees and independent
divers all over the world has been extensive. Despite this, Suunto Oy has
identified a software bug in the D9 and D6 instruments. The software
bug may cause the D9 and D6 to incorrectly track dive time on rare
occasions, potentially causing a risk to the diver.
The products affected are:
D9 serial numbers 62102582 and below
D6 serial numbers 62103693 and below
The software bug may activate when the D9 and D6 automatically
recalibrate to keep the correct time, or the user manually updates the seconds
in set mode. Suunto approximates that there is 0.6 % (a six-tenths of
one percent) chance that the software bug may appear during a dive. When
the dive time is incorrect, every fourth second is not registered in
the dive time and surface interval time, i.e., dive time goes 25% slower
than actual time and tissue loadings are recorded at 25% less than
actual loadings. As a trained diver you understand that this could affect
your decompression requirements and that the length of a dive is one of
the key factors in determining those requirements.
Even though the D9 and D6 will function correctly approximately 99.4%
of the time during a dive, Suunto wants to eliminate the very small
possibility of recording the dive time incorrectly. Therefore, Suunto is
requesting that all D9 and D6 shall be returned for a software update
that eliminates this issue. To date, there have been no known injuries
related to this issue.
Action that YOU should take
Suunto strongly recommends that you should not use the D9 or D6 for
diving without backup instrumentation before the unit has been updated
with the latest software. Please bring your D9 and/or D6 to your nearest
local authorized Suunto retailer to have the software updated as soon
as possible.
Please contact your local authorized Suunto retailer for contact
information please visit our web site www.suunto.com You will then be
advised on how to bring your D9 and/or D6 to the retailer for a software
update. Once the retailer receives your D9 and /or D6 they will then
forward your unit to the Suunto Service Center for the software update.
You will be advised by the retailer the approximate turn around time that
the process will take.
If that is not possible or if you require any further details,
contact the Suunto Help Desk at SuuntoD9-D6@nordictelecenter.fi To contact
Suunto by phone, call toll free 1 800 543 9124 in the USA and Canada, or
+358 284 1160 (international call rates are applicable) from all other
countries.
On receiving your D9 and /or D6 back, you will notice that there will
be a small white dot on the rear. This identifies that the unit has
been updated. As a complimentary service Suunto will at the same time
replace your battery and perform a pressure test free of charge.
Suunto apologizes for any inconvenience and we thank you for your
co-operation.
See also:
http://www.suuntoservice.com/safetynotice/diving/
