DSS (Deep Sea Supply)---Warning

Please register or login

Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.

Benefits of registering include

  • Ability to post and comment on topics and discussions.
  • A Free photo gallery to share your dive photos with the world.
  • You can make this box go away

Joining is quick and easy. Log in or Register now!

Wookie

Curmudgeon Apprentice
ScubaBoard Business Sponsor
ScubaBoard Supporter
Scuba Instructor
Messages
41,003
Reaction score
73,386
Location
Portsmouth, VA
# of dives
5000 - ∞
If a company is shut down and is not honoring warranties and not providing any support for previous customers, then it seems prudent to assume that a company no longer exists.

This assumption seems more realistic than believing that some time in the future, months from now, the “company” is going to be reinstituted and is going to start provide ongoing support etc.

I don’t think I have ever heard of a company doing something like this except maybe after a disaster or fire or something???
Apple 1997
Chrysler 2009
Marvel Comics 1996
IBM 1992
Jack in the Box 1993

You could claim that poor management is a disaster.
 

EireDiver606

Contributor
Messages
1,364
Reaction score
517
Location
EU
I just disagree with criticising a small business publicly about such a small matter in such a public place. It’s your right of course but you don’t do that unless it’s a big mistake or flaw.
 

kelemvor

Big Fleshy Monster
ScubaBoard Supporter
Messages
7,438
Reaction score
4,496
Location
Largo, FL USA
# of dives
200 - 499
Apple 1997
Chrysler 2009
Marvel Comics 1996
IBM 1992
Jack in the Box 1993

You could claim that poor management is a disaster.
I'm very familiar with the 1992 IBM incident. It was only one division, and IBM fired the CEO as a result. Also, it's very likely a major factor that windows is so popular today. That year, OS/2 2.0 was released and windows 3.0. If IBM had been supporting and promoting OS/2 which was superior in every possible way, Microsoft probably would not be the monster it is today. It was 8 more years before Microsoft released Win2k which was roughly comparable to OS/2 2.0.
 
Last edited:

johndiver999

Contributor
Messages
2,013
Reaction score
2,146
Location
Gainesville FL
# of dives
500 - 999
Apple 1997
Chrysler 2009
Marvel Comics 1996
IBM 1992
Jack in the Box 1993

You could claim that poor management is a disaster.

Apple shut their doors, stopped communicating and sold no product and provided no customer service in 1997?

I'm not sure I can recall that?
 

Superlyte27

Contributor
Scuba Instructor
Messages
4,184
Reaction score
3,404
Location
Florida
# of dives
5000 - ∞
DSS unfortunately is not a replaceable wing bladder. I say that in regards to there is no easy way to swap the bladder it is sewn into the wing and not accessed by a zipper.


LOL, KWS didn’t you have a brand new wing from this guy fail in my class?
 

Wookie

Curmudgeon Apprentice
ScubaBoard Business Sponsor
ScubaBoard Supporter
Scuba Instructor
Messages
41,003
Reaction score
73,386
Location
Portsmouth, VA
# of dives
5000 - ∞
Apple shut their doors, stopped communicating and sold no product and provided no customer service in 1997?

I'm not sure I can recall that?
Has Tobin done these things? I think communication is the issue here.
 

kelemvor

Big Fleshy Monster
ScubaBoard Supporter
Messages
7,438
Reaction score
4,496
Location
Largo, FL USA
# of dives
200 - 499
Apple shut their doors, stopped communicating and sold no product and provided no customer service in 1997?

I'm not sure I can recall that?
It was an almost. All the articles in the pertinent publications were talking about exactly what week Apple would shut their doors. Microsoft bailed them out. Apparently, even Apple is good for Microsoft's bottom line - despite what the "news" sources of today would have us believe. Here's an article from wired: Aug. 6, 1997: Apple Rescued — by Microsoft
 

johndiver999

Contributor
Messages
2,013
Reaction score
2,146
Location
Gainesville FL
# of dives
500 - 999
Has Tobin done these things? I think communication is the issue here.

Maybe my reading comprehension is poor, I thought the message was that the company was being put into suspended animation, it was going to remain in that condition for around 6 months and then be re-activated ? Or something along those lines.

That seemed like a strange scenario. Companies go bankrupt and resume business all the time, companies might run out of stock and not sell anything for some time period, but one would think that if the company was still viable, then they would be able to address customer issues etc.
 

eelnoraa

Contributor
Messages
3,991
Reaction score
941
Location
San Francisco Bay Area
# of dives
100 - 199
This is not a universal consensus by a long shot. There is nothing special about DSS gear, it is not any better in quality than most other gear on the market. Anyone that says that it is either his friend or has nothing else to compare it to. Also Tobin does not stand behind his work. I sent a wing to him years ago for bladder replacement. The wing came back not holding air. It would go flat in about 2 hours. It was my fault, my inflator was bad, my fittings are bad, blah, blah, blah. He would not take responsibility for not testing the wing before sending it. I swapped out the fittings with another good wing and my fittings were fine, it is his repair that was not fine.

As a former owner of some DSS bp/w, I do think they have their own unique touches which is better than some other. I like the build in rubber piece at the plate. And I really like how the the wing attaches to the plate for single tank, so I can take off the wing without undoing the bands.

There are some shortcomings well. My major dislike is user inassessible bladder in their wings

But I do agree with you, DSS bp/w itself doesn’t stand out from the crowd. The sad true is there isn’t much innovations in the whole bp/w design, anyone can stamp a plate and sew wings over sea and produce similar quality items for much less. What local business can offer is really customer service. If this is lost, the edge of being local is also lost.
 

BoltSnap

Contributor
Scuba Instructor
Messages
7,450
Reaction score
3,349
Location
Nomad
# of dives
I'm a Fish!
How do you know you don’t just have very fragile skin and are blowing this whole thread out of proportion.
(This post is not meant to insult you in anyway just to create a bit of perspective from his point of view, especially as he’s not here to defend himself and this is extremely embarrassing for him). This is just for perspective.

Imagine what it must feel like to be moving an entire business 1000 miles on his own. He’s probably getting less than 6 hours sleep a night and probably answering 200 phone calls a day, when half of them are from people who don’t know he’s temporarily out of business and who are moaning to fix their wing for free that is out of warrant, on top of that, he probably had a really stressful day...

Have you ever bitten someone’s head off when they were only nice to you? Of course you have, everyone has and you feel bad about it afterwards.

Moral of the story:
1. Get thicker skin.
2. I think it’s ridiculous that you’re trying to slander and harm his name relating to his business which is his only source of income on a forum that lots of people will see...that to me is criminal at the very least.

3. If you’re this unpleased about the bloody situation, call him upfront and tell him that, don’t go straight behind his back and do this. This is horrible. That’s what 12 yr olds in my opinion do (I’m not calling you a 12yr old).

Would you like it if someone did this to you when you were going through a hard and stressful time?

Is this a justification for a vendor to berate, ridicule, insult, verbally attack a client who actually bought something from him and is in need of help from the vendor because the vendor's products has failed and isn't usable?

Are you also stating all that all of the complaint on SB from customers against vendors/LDS/Instructors/etc. shouldn't be on SB and the customer is wrong for complaining on SB "behind the vendor's back"???
 
https://www.shearwater.com/products/perdix-ai/

Top Bottom