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How many time we hear that new divers don't know what they don't know.. sadly the problem is worst in these situations!
Clearly a lot of mistakes were made here and he was responsible for a fair percentage of them!
Then it is incumbent for the operator to make special plans for such divers as assigning them to an appropriate number of DM's, especially for an advanced dive such as this one...
I hate the litigious society we live in and am all for tort reform, but to leave a diver TWICE? Absolutely no excuse, deserve whatever comes there way.