Divi Tiara-Cayman Brac

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It's always refreshing to get another opinion, and HH's reply is informative. He/she has a vested interest in defending the resort, but disclosed the interest which is fair.

The post would be better without the gloating that staff at another resort got DCS. Do you laugh at car wrecks as well?

I dove Divi Tiara off season a few years ago. It was a bit down in the heals which was not surprising given if well known financial problems and bankruptcy. Without the over-booking, the staff was good although I understand that some have moved on. Cliff in the kitchen is an asset to the resort.
 
Zagnut once bubbled...
(blah, blah, etc)

If someone wants to actually do the dive that they paid for, 27 hours before they fly, what's so unreasonable about that?

I agree: there's nothing unreasonable about it...

However, that only applies if the claim were true!

I expressed my doubts as to how truthful the claim is, because I know the dive and flight schedules. From a Friday PM dive that ends at ~4pm, the next four flights off island on Cayman Airways are as follows:

Sat 6:20am (KX-102): 14 hour SI
Sat 2:15pm (KX-726): 22 hour SI
Sun 6:20am (KX-102): 38 hour SI
Mon 6:20am (KX-102): 62 hour SI

And the next four flights off island on Island Air are:
(Sat)
8:35 (#6131/6311 17 hr SI
8:45am (#8311) 17 hr SI
10:50am (#6312): 19 hr SI
3:40pm (#6313): 24 hr SI
5:45pm (#6314): 26 hr SI

(Sun...same flight#'s)
8:35/45am: 31 hr SI
10:50am: 33 hr SI
3:40pm: 48 hr SI
5:45pm: 50 hr SI


Yeah, the last one on Saturday is close, but its still not the "28 hours" as was claimed by our supposedly extremely meticulous Cave diver.

If you don't believe my flight schedule claims, go hit every airline search engine in the world for "CYB-anywhere" and see if you can find a Saturday 8pm flight. It doesn't exist!




Nobody on the island will extend credit to this op...gee.. I wonder why? Could it be that the op takes about as much responsibility for their debts to their creditors, as they do for accomodating their their PAYING guests.

I can't believe HH is actually making excuses for the dive op's bad credit!...



Wrong. Please stop leaping to unsupported conclusions.

I simply provided the real background as to WHY its a problem that you're never going to hear from the operation.

I am not making excuses, nor am I saying that all is acceptable.


Yes, the operation screwed up, so lets flame 'em to toast.
But only for what they're actually guilty of, and not false fabrications!


-hh
 
DivePartner1 once bubbled...
It's always refreshing to get another opinion, and HH's reply is informative. He/she has a vested interest in defending the resort, but disclosed the interest which is fair.

The post would be better without the gloating that staff at another resort got DCS. Do you laugh at car wrecks as well?

Tiara has its problems too...all operations have something.

The "dirt" on the Tiara staff is that their staffmember tend to have Shallow Water Blackouts while on duty.

I'm personally aware of three such events, and happened to be on-site for one of them.

Want more dirt, or are we all the type that go to places like Jamacia and happily ignore the opressive poverty?


-hh
 
Gee?.... Any ideas as to why?... Could it be that Diver Lori is not an "anal caver" but rather a typical guest and "she is right and the GM is wrong?"

"Period, full stop."
 
Zagnut once bubbled...
Gee?.... Any ideas as to why?... Could it be that Diver Lori is not an "anal caver" but rather a typical guest and "she is right and the GM is wrong?"

"Period, full stop."

Divi was in Bankrupcy over a decade ago, and came out of it "9" years ago. Check the financials.


-hh
 
you see Diver Lori's post as flaming them to toast. I see it as a heads up that this resort is having some serious problems accomodating their guests....and for those of us who don't go back year after year, this kind of stuff can be a vacation saver.

BTW, I'm not the type to believe everything someone posts just because they post it.

If I were considering staying at this place, after a post like DiverLori's, I would do alot more digging to get the straight dope on this place before I give them my credit card number. I just don't think it's fair to call DiverLori names and insinuate that she is some sort of ureasonable jerk....because she might just be telling the truth.
 
HH...

Can all you find wrong with my post is my poor math skills on time to fly typo? Good grief. Whether it was 22, 24 or 28 doesn't matter as DAN recommends 18 (rounded) as there hasn't been a documented case of DCS before 17 hours and some odd minutes. We were well within those guidelines making the afternoon dive we had PAID for.

Geez....get a life! Sounds more like you're defending your poor financial investment with Divi. OR you're a shirt-tail relative of the GM.

And yes, as Zagnut stated I have EVERY right to equipment that I am paying to use to be in top operating condition. You've obviously not seen how fast a tank with a blown O-ring can empty itself out have you? Or the chaotic situation it can cause with it totally blown? I've seen both and I would prefer not to take the chance on the latter, thank you very much. It's a matter of degree and can go from minor to major.

As for my being an anal cave diver, fine.......but being an anal cave diver makes me an "informed" diver altogether and prepared to manage the risk whether it's overhead or not. In this case it was a deep wall dive......that IS overhead as a direct ascent is improbable from 110 feet.

As far as the phone issues/5am rude awakening....we were required to fill out our departure flight info with the front desk upon our arrival......so this argument of yours doesn't "hold water" so to speak.

We investigated DIVI with Undercurrent's Chapbook before we booked and tho the reports weren't stellar, they were adequate. I know full well that an Operation has it's up days and it's down days. I spent a week at El Ocotal af few years ago and unfortunately was on a dive boat in the middle of nowhere that broke down. The GM of the dive staff MADE it up to our group for the inconvenience....hence providing good customer service. I was recently disappointed to see a report in Undercurrent that their service has significantly dwindled. Which with my recent experience at Divi....I could see this being a trend there as well.

And lastly, we chose DIVI not for it's reputation or it's location, but for the week long class being offered there by an independant contractor. Which, btw, the class was excellent.

With that said.....I'll drop the subject. Obviously my method for controlled diving and view of quality customer service is vastly different from yours. Plus I choose not to feed trolls, which unfortunatley, I probably have already done so.
 
Diver Lori once bubbled...
Can all you find wrong with my post is my poor math skills on time to fly typo? Good grief. Whether it was 22, 24 or 28 doesn't matter as DAN recommends 18 (rounded)...


No, it wasn't just your math that was wrong.

And now you're backpedalling on what the exact SI value would have been. So just what flight did you leave on?

Let's not forget that the Sat 6:20am flight only gives a 14 hour SI if you were to do the Friday PM dive, and this is the flight that "99%" of the Brac visitors leave the island on.

Let's also not forget that it is incorrect to apply DAN's 18 hour minimum SI to fly recommendation for repetitive dives if you didn't also adhere to DAN's recommendation to take "rest break" days off during a series of repetitive dive days. If you didn't take ~Wednesday off, then your SI should probably have conformed to the 33 hour SI, as per DAN's research.

BTW, even if it didn't somehow apply to you personally, it does help make sense as to why the dive op's don't generally run Friday PM boats. Since this was your first visit, you're probably not aware that the way to prevent this inconvenience is to talk with the Diveshop manager on Wednesday, and show them that you have the minimum required number of customers already lined up to run the boat. (TIP: this is also how you get extra trips to Little Cayman).

We were well within those guidelines making the afternoon dive we had PAID for.


You may be right, but you haven't convinced me of that. If you want to convince me, all you need to do is to just provide the following:

a) Your departure flight info (time, date, flight#)
b) How many dives you did each day during your stay (eg, what day did you take your break on?)


Similarly, you criticize the hotel for your "wake-up knock", but you first need to figure out just what you're really complaining about. Is it:

1) That the "wake-up" was done at the wrong hour?

2) That they took the extra effort to come knock on your door because of the problems they're having with the phones?

FWIW, it sounds to me like they went through the extra effort (good thing), but made the error of doing it at the wrong time of day (bad thing). YMMV, but I'd rather have this inconvenience than to miss all notification and discover that I missed my flight home (worse thing).


...You've obviously not seen how fast a tank with a blown O-ring can empty itself out have you? Or the chaotic situation it can cause with it totally blown? I've seen both and I would prefer not to take the chance on the latter, thank you very much. It's a matter of degree and can go from minor to major...being an anal cave diver makes me an "informed" diver altogether and prepared to manage the risk whether it's overhead or not. In this case it was a deep wall dive......that IS overhead as a direct ascent is improbable from 110 feet. .

Nice rant. Hate to tell you this, but you're NOT as informed as you think you are.

First, you completely missed my point about knowing what the objective statistical risk is between a "good" and "bad" o-ring's chance of a complete blow-out. I'll lay it out more clearly thusly:

Q1: What is the objective statistical risk of a catastrophic failure of a non-leaking O-ring?

Q2: What is the objective statistical risk of a catastrophic failure of a leaking O-ring?

Q3: What is Q2 minus Q1?

I was referring to Q3.

Next, given your credentials, you should know how long it takes a tank to empty. Since you've forgotten, I reefer you to your own back-issues of Undercurrent. In there, you'll find that they did some testing and they found that the fastest that they could empty a full AL80 was in ~3 minutes and to do so, they literally had to run the test with no regulator attached and the valve cranked wide open.

Simplistically, that's 1000psi/minute, which means that it will take 30 seconds for a diver with only 500psi remaining to empty out...call it 15 seconds until the supply drops low enough to start to cut into the regulator's IP.

But since an O-ring blowout is going to leave the regulator in place, the flow is constricted. Similarly, the reality is that you're not going to be at max depth with less than ~1000psi. As such, you really have MINUTES instead of seconds to do your emergency OW ascent, even if its very busy and exciting in appearance.

If you don't believe, me, just go check out your Undercurrent back issues for the data. And get someone to help you with the math :D

Geez....get a life! Sounds more like you're defending your poor financial investment with Divi. OR you're a shirt-tail relative of the GM.

With that said.....I'll drop the subject. Obviously my method for controlled diving and view of quality customer service is vastly different from yours.

I suspect that your anger is blinding you to the facts, and some of that is being displaced on me.

First off, despite my financial interests, I have not only disclosed them, but I've also repeatedly criticized Divi for their shortcomings in many open forums, just as I have done in this forum. Try some websearches elsewhere and you'll see that I'm far from being anyone's "Me Too!" coat tailer.

Second, our views of customer service aren't all that different: I don't put up with BS either. But what is substantially different is that I only nail them for their actual failings, and do not create fabrications to "puff up" my case as I think you did.

For example, I've learned through the Coconut Telegraph that there were bad Thunderstorms last Thursday...I'm almost surprized that you didn't try to blame the weather on the Resort, too.

Third, your methods of controlled diving have some holes of ignorance in them. I've shown you where, and I'm sorry if I seem a bit rough in how I presented them...I'm gentle with my help to novices, but less so with people whose credentials indicate that they should already know better. If you want to call that 'trolling', that's your perrogative - - I just hope that your intolerence to listening to alternative opinions doesn't get you killed you in the meantime, because it sounds like you're suffering from "Infallable Instructor" syndrome.

Fourth, if you want another place to vent your spleen, I suggest that you email Ray Hobbs at Divi Resorts. His email address is "rhobbs at diviresorts dot com" (rhobbs@diviresorts.com). I will warn you however, that your case needs to be a lot more clear and articulate (eg, less "ranty") than you've made here.

Finally, while I do have an ongoing financial interest with my Timeshare, the personal good news for me is that now that its more than a decade old, it has pragmatically already paid for itself, and I have the "OLD" contract which includes a provision that allows me to walk away any time that I like, with no future financial obligations. So I'm not in a position of being "stuck" in using my TS, which is why I'm not going to try to candy-coat the reality and fool people into going there. In fact, the fewer people that go there, the better it is for me. I've NOT encountered long lines at dinner, or crowded diveboats for years at the Tiara, partly because I know to avioid going during the crowded periods like you did.


-hh
 
-hh once bubbled...


(RE: Reef Diver staff DCS hits)

Tiara has its problems too...all operations have something.

The "dirt" on the Tiara staff is that their staffmember tend to have Shallow Water Blackouts while on duty.


I thought about this posting last night and felt I should post a clarification. The trend that I've seen is as follows:

Reef Diver Staff - - injuries due to Management policies
Dive Tiara Staff - - injuries due to individual stupidity

The staff DCS injuries at RD that I'm aware of appear to be attributable to chronic understaffing which results in staff members being required to dive 10, 20, 30+ days in a row without a break.

Visitors to the Brac may have noticed that Reef Divers staff now generally all dive with Nitrox. The rumor mill suggests that this was probably part of an injury lawsuit settlement.


-hh
 
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