Dive Sports Online

[b1gcountry]

Nobody is perfect, and people make mistakes, so I like to judge a business by how they react when things don't go right...

I placed an order with Divesports, and ordered a couple spools. When I got it, they had grabbed 160' spools instead of the 100' ones. I was lazy and didn't call them up about it for almost two months. I finally talked to them today, and they squared it away no questions asked. I've had a few not-so-great experiences with customer service, and it is really nice when they give you more than you ask for.

Anyway, thanks for letting me get away with doing as little work as possible.

Tom

FYI:
Discount Scuba Gear at DiveSports.com - Buy Scuba Diving Equipment & Snorkeling Equipment

 

[Pug211]

Good to hear, thanks for sharing

 

[Peter_C]

Dive Sports has done right by me too.

 

[RonzoTheGreat]

one time i ordered the elastic bands for tucking away your reg hose on a sling bottle ... phil sent me the zipper pull looking retainers by mistake ... took care of it immediately ... i was very impressed with him and the store ... and i appreciate other deals he has sent my way

 

[PhilEllis]

You are all too kind. For the first time, I will admit the problem, here in public. I am old, confused, and my eyes are bad. Sometimes I put the wrong thing in the box. Thank you for letting me correct my mistakes. And thank you all for your business.

Phil Ellis
Old, Tired, Confused

 

[scubajcf]

Phil, You are true gentleman.
Keep up the great work!


John





////

 

[Rick Inman]

I am old, confused, and my eyes are bad.

Which I prefer over some punk know-it-all.

 

[Diveral]

Love the line Phil, I will go on the record and State to all who care that I do most and by most I mean almost all of my Scuba business with Divesports. Phil and his staff are knowledgeable and their customer service is tops. They've treated me well from the first time I poked my head into his store. Anytime I've ever had an issue, and that's not very often but hey sometimes things happen, with anything I've bought from them they've corrected it promptly and most satisfactorily.

I also find it too convenient at times considering that I currently live less than 1/2 mile from his shop.The temptation to go in the shop and buy stuff is almost too much to bear.

AL