Did I get taken for a ride??

[paradicio]

The number of dives one has under their belt has nothing to do with a consumer not getting the product they paid for.

Of course we are all responsible for checking our equipment before we dive, and of course we should check the O-ring on a tank before we walk out of a dive shop. This is just common sense.

But sometimes things do not happen the way they should. We could have a lot on our minds, could be elsewhere mentally, or just tired. Things happen. It is the responsibility of the business and it's employees to insure that their product is in working condition before it reaches the consumer's hands. Of course, again things happen and this is not always the case. However, if a business does not meet a consumer's needs (by selling or renting a defective product) they should take responsibility for their lack of attentiveness and reimburse the customer in some fashion. Be that store credit or a refund. This is not whining, it is how good business is conducted. Good businesses get repeat customers, bad businesses do not.

 

[Canadian.Diver]

thinking the o-ring was ok because they were able to fill it, quote]

Yea but they coulda filled it a month ago, and meanwhile the sun could have been beating on the o-ring every day making it crack

I agree, I was only stating what others had said as a explaination of why the dive shop my have missed the faulty o-ring. If the excuse is good enough to cover one, the other should be given the benefit of the doubt. I just can't get over these guys getting blasted for not having an o-ring when he admitted that he should of had one. The only question for me is did the dive shop provide a useable tank period. They did not. Give refund or credit back.

 

[Canadian.Diver]

The number of dives one has under their belt has nothing to do with a consumer not getting the product they paid for.

Of course we are all responsible for checking our equipment before we dive, and of course we should check the O-ring on a tank before we walk out of a dive shop. This is just common sense.

But sometimes things do not happen the way they should. We could have a lot on our minds, could be elsewhere mentally, or just tired. Things happen. It is the responsibility of the business and it's employees to insure that their product is in working condition before it reaches the consumer's hands. Of course, again things happen and this is not always the case. However, if a business does not meet a consumer's needs (by selling or renting a defective product) they should take responsibility for their lack of attentiveness and reimburse the customer in some fashion. Be that store credit or a refund. This is not whining, it is how good business is conducted. Good businesses get repeat customers, bad businesses do not.

You are absolutely right! Finally a person of reason. In fact if I was the dive store owner I give him credit for all three tanks and apologize for ruining their dive plans. That would go along way in making a loyal customer and getting a lot of referals. Three air fills/rentals is no skin off their a## unless they Very few rental tanks.

 

[GreenDiverDown]

Wow... almost 100 posts on an O-ring? Is that right?

Personally, before I rent a tank, I bleed it, pull the valve and vis the tank with my own eyes. I'm thinkin' about adding a hydro to my pre-rental assessment... this is life support equipment, after all. :11:

 

[Guba]

Wow...makes me feel really bad when I think of that contaminated tank I got in Playa del Carmen. I really shoulda' done a more thorough inspection. That way, I would have KNOWN it was full of aluminum oxide and was gonna plug my first stage. I really will have to be more careful in the future about those rental tanks!

By the way...the operator not only gave me a refund, but they also cleaned and serviced my reg. And with me NOT having to throw a fit, no less! Not THAT'S customer service. (But I still won't dive with them again. I prefer operations that take better care of their equipment.)

 

[Shasta_man]

Diver should have had a spare O-ring but it cost him a dive so he's paid his dues. All these helpful replies have taught him and other readers what you can do about a bad O-ring.

Dive shop should have sold him working equipment. Because he didn't doublecheck their work, it cost him a dive regardless of refund. As it was their gear, they should have credited him a tank for the next time. Customer kept, shop keeps money, good thoughts built, future profit assured, it's all good. Instead, they keep their 5 bucks but their future profit ends there.

Sheesh, this ridiculous "I'm Joe <insert sport name> and make no mistakes. Advice only beaten into you, not given." extends to diving too?!

 

[Splitlip]

So, a visual inspection picks up 100% of all defective O-rings???....I've been an eye doctor for 31 years now & have never examined eyes that are that 'good', damn can see behind solid structures.........
.......ding ding ding......

This is from OP:
"I inspected the O Ring that was on the rental tank and it was very tattered and torn, it looked 5 years old."

 

[ScubaKris]

The o-ring worked when the shop filled the tank.

Would tend to believe that the diver damaged the o-ring.

The diver took the tank out of the shops rental fleet,.. probably on a weekend and this the shop not having it to rent.

If you can't handle an o-ring on the surface..................??????????

I would think that a 4 year diver, a Divemaster??? probably uncomfortable in th water,.. would be embarrassed to ask for a refund over an o-ring.... How much could a tnak and fill rental be??? out here it is about $6 - $7.50

 

[ScubaKris]

Don't gp back to the shop???????????? They probably don't want you back

 

[ScubaKris]

Another reason to have your own gear. A tnak only costs a couple weeks beer allowance