DAN Debuts "One Call" – One Number, All Assistance.

[DocVikingo]

"DAN Debuts "One Call" – One Number, All Assistance

DURHAM, NC – Effective immediately, the phone number for the DAN 24-Hour Diving Emergency Hotline has changed. The new number is (919) 684-9111.

The change, dubbed "One Call," is part of the continuing mission of Divers Alert Network® (DAN®) to increase the safety of divers. With the new hotline number, divers need only to call a single phone number to activate emergency services, regardless of what kind of emergency assistance is needed.

"Over the last few years, as the benefits and resources we provided the dive industry increased, so did the phone numbers to access the assistance," said Nicholas Bird, MD, vice president of DAN Medical Services. "Divers were getting understandably confused. By simplifying the process to a single phone number, we’ve given divers needing assistance one less thing to think about in a stressful situation."

The new number replaces the need to decide whether to call DAN, TravelAssist to facilitate emergency evacuation, or a medical facility. Simply call DAN at the new hotline number, and all emergency assistance will be triaged and facilitated from there.

"We had a goal this year to streamline our emergency assistance resources," said Dan Orr, president and CEO of DAN. "One Call is a huge step toward that goal, and it’s an extremely positive step in moving diver safety forward."
DAN’s previous hotline numbers will remain in effect for a transitional grace period. However, all divers are encouraged to update their emergency contact information and emergency assistance plans as soon as possible.

As always, in the case of an immediate life-threatening emergency, contact 911 (or the equivalent emergency response system), and then call DAN.

The DAN Emergency Hotline (919-684-9111) is available 24-hours a day, 7 days a week. It can be reached by collect call or from outside the U.S."

Regards,

DocVikingo

 

[fisheater]

Thanks, DAN.

 

[SubMariner]

Thanks, Doc!

 

[Saturation]

DV, do you know if the old number: (919) 684-4DAN is still valid? I've also inquired directly from DAN.

Its nice that there is one number, but one old number was toll free. Alas, its not useful for issues outside the USA & Canada. I think toll free is less an issue now that most inter-state calls are often included with cell phone services.

 

[DocVikingo]

Hi Saturation,

As understand it, ALL current DAN numbers, including (919) 684-4DAN, will remain operational for the indefinite future.

The new One Call number is an additional number, but one that will include all DAN medical/TravelAssist services.

BTW, it's not really a "new" number as it was the DAN Latin America number for ~10 yrs until being adopted for one call One Call purposes.

BTW, while it's not a toll free number, in a medical emergency it can be charged as a collect call.

Yours,

Doc

 

[Saturation]

Of some interest to all:

Dear xxxx- ​

Thanks for this inquiry. Indeed (!), DAN has consolidated it's emergency line numbers to ring into the +1-919-684-9111. BTW - for those seeking a toll-free option, we offer +1-800-684-9111, and yes, we will continue to accept collect calls. This does not mean the 684-4326 or 684-8111 are disappearing - on the contrary, they will continue to be answered as they have in the past and be immediately transferred to the appropriate DAN On-Call Medical Staff.​

This is primarily DAN's effort to simplify the process for those contacting DAN's Emergency Services with one, easily recognizable number. Please feel free to disseminate this information as you see fit.​

Thanks again for your inquiry and know we hope you're doing well.​

Yours in dive safety..., -\dnord​

Divers Alert Network​

Daniel A. Nord​

Director, DAN Medical Services​

+1-919-684-2948 ext 232​