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Cuan Law cancellation - be forewarned when you book

Discussion in 'Liveaboards & Charter Boats' started by Lucy's Diver, Sep 24, 2008.

  1. shelfrick

    shelfrick Registered

    One "greedy" aspect to the Cuan Law policies is that, once YOU commit, the Cuan Law can cancel at ANYTIME, and they are not bound by any minimum or maximum number of days. In other words, they could cancel up to the last minute if they so chose. Because I was concerned about the cancellation policy (granted, I was concerned about them cancelling the day before departure, leaving me with little options), I did communicate with them quite a bit to understand how they run their operation and what to expect in terms of the policy. Consistent with our conversations, I did trust they would use their good faith efforts on both ends - I trusted that they would not cancel at the last minute and I trusted that they would use the October conferences to market the open positions. I understand from other operators that I met while diving in Hawaii in September that, based on their experience, the October conference was highly likely to result in meeting the 8 person minimum-- consistent with what the folks of the Cuan Law had told me in August. In my mind, Cuan Law failed to act in a commecially reasonable manner by cancelling out 3 months in advance and before trying to market at the conference.

    So, enforcing a strict no cancellation policy on its customers, but not even adopting a reasonable cancellation policy on its end re min/max days that they could cancel, in my mind, is greedy. Not acting in a commecially reasonable manner by failing to market the trip at least through the time period indicated is just bad business.

    In the end, I'll just take my business elsewhere.
  2. davisdivers

    davisdivers Guest

    We did a week on the Cuan Law and were extremely dissappointed. Many issues with the crew and passengers. We wrote a letter to the company and never heard from them. The Aggressor boats have been much more satisfying. You may find this to be a good thing!!!
  3. Jasonmh

    Jasonmh ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: New Mexico
    What kind of issues did you have with the passengers?

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