Our solution is to put in both DSL and Cable in our control room and use which ever one is working best on any given day.
That is what I have resorted to as well - extra expense but since neither provider can be relied on 100% of the time, I have both Cablemas and Telmex internet - there are still occasions when both are down, but not as often!
That's great for your customers, but there's absolutely no reason you should have to do that. It should be possible to run a business using just one ISP!
I keep seeing wall plug in WiFi boosters advertised here in the USA. Is this something that will work there - for instance in your room if the main router is aways away from your room?
No, not really, or at least not for the problem people are having with speeds. The "boosters" work in various ways ranging from pretty well (powerline networking) to pretty poorly (taking a poor signal and attempting to amplify it) to get wifi to cover a larger area. For the ones that work reasonably well you need to have control over the router that connects to the wired network, so they won't help you when you're on vacation.
The issue on the island is extremely poor speeds over the wired distribution networks (both cable and dsl), so even if you have a blazing-fast strong wireless connection, it's often to a wired network that's running very slowly.
That's not going to make a darn bit of difference if the service provider (Cablemas or Telmex) is sending out a crappy signal to begin with, or one that starts and stops all the time.
This seems more like an infrastructure problem than a personal equipment problem.
Exactly.
My understanding is that ultimately it's all Telmex because they own the cable from the mainland and sell capacity to Cablemás/izzi. Cablemás still advertises 100 Mbps service on the island, and I don't think that's ever been close to physically possible with their current hardware under ideal conditions. The Isla Mujeres government has been talking about suing Cablemás over service that has never been even theoretically capable of matching what people (and the government) there have been paying for. A large group on Cozumel went to PROFECO to complain but nothing much seems to have come of it.
It's fairly bad on the mainland due to the burgeoning population, but there it's at least less complex to fix (assuming the providers want to, which they mostly don't).
Some businesses are scrambling to try to make things work for their customers
Like Dave and Christi. Others just can't afford the multiple bills and duplicate equipment.
I hope the powers that be will begin upgrades. Soon. As more and more people connect it's only going to get worse...
I'm guessing not. Cablemas stopped selling new internet accounts for a while, but that's about it. The "powers that be" in this instance are Mexican companies that are going to keep getting paid even for lousy service.
I think everyone agrees it's a problem and that it's affecting the local economy and affecting the quality of life of island residents. All you need to understand how effectively government is going to handle this is to look at how they deal with various monopolies or large companies. I'm legally prohibited from voicing opinions on such questions as whether they do that well or not.