my mom came to visit me in Houston 8 or 9years ago and wanted to see an Astros game. I bought her and dad some tickets and we headed off to the park.
While walking outside the stadium, she stepped on a "diamondplate" access panel that was installed in the middle of the sidewalk. Slick as glass, the panel was an accident waiting to happen. Her feet flew out from underneath her, and she hit the pavement, splitting open her head and almost knocking her out (she was quite disoriented for the rest of the day).
Paramedics rushed her inside for treatment, mainly to stop the bleeding and assess her condition, then released her to us to take to the hospital (we declined an ambulance). While being wheeled outside by the paramedics, she even asked to be pushed over to the seating area so she could see "Them ballplayers playin' in this famous buildin' just one time".
We stopped a few minutes, to watch a little of the 1st Inning, then were escorted outside.
Later, when I tried to get a refund on my tickets, I was told there were "No refunds, under any circumstances".
Thinking this unfair, I called the Astros general office and told them what happened.
"What do you want?", I heard the annoyed voice ask on the other side of the line.
"I want my money back"
"Is that all?". He sounded doubtful.
"Well...." I started
"Well?" he interrupted, "I knew there was something else."
"Yeh. I think you ought to paint some non-skid on those metal doors. I slipped on them too, and several other people complained to us about the same thing."
"Non-skid?"
"Yeh. Paint with sand in it or something. You could probably mix it up with epoxy, prime the covers and then paint them with it. Call a marine store, they'll know what to do."
"Nothing else?"
"Nope".
"Nothing? Your mom has a lawyer, right?"
"No. She has insurance and she's doing fine. All the bills are paid."
He seemed very surprised. The next week, I had all my money back AND 8 comp tickets for prime seats behind home plate. Plus, when I passed by the metal covers, they sported a fresh coat of non-skid.
I talked to the office later to thank them for the tickets and for fixing the problem with the slippery covers. I was told that they were so used to getting sued over every slip and fall that the man I talked to was completely floored to learn that we just wanted him to refund our money and paint the access doors.
My mom passed away last year, and she never got to see a baseball game in the dome. That was my only regret.
We didn't need to sue anyone.