outofofficebrb
HARRO HUNNAYYY
I love supporting my LDS. What's best is they're honest, not pushy, etc...and they will price match. As you say, they can then work with the sales representatives and the manufacturer on any larger issues.I've had similar experience with Oceanic... and several other "name brand" scuba gear manufacturers.
That is why I bought my computer from my local shop. I am pretty confident that they would take care of me/it if I had an issue. To whatever extent they can, anyway.
On another note, as far as "name brand" manufacturers not being responsive....I do have to give a shoutout to Scubapro. I contacted them through their website and within a day and a half got a response from the Regional Sales Manager about my question. He then gave me his personal e-mail address and phone number to reach out to him about the questions I had. Then he arranged for me to try out some equipment locally and called up the shop near me that had one I could try which happened to be my favorite LDS. I was blown away! I work in corporate retail now but spent my college days in retail stores and I know great customer service when I see it.