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Certain Galileo SOL and Luna Dive Computer recall

Discussion in 'Manufacturers Recall Notices' started by exundo, Dec 26, 2015.

  1. exundo

    exundo Angel Fish

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    Last edited by a moderator: Dec 27, 2015
  2. Jax

    Jax Deplorable American ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: AZ TX
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    Whoa! Blanking blank.!

    ---------- Post added December 27th, 2015 at 05:27 PM ----------

    [​IMG]
     
  3. Jax

    Jax Deplorable American ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: AZ TX
    25,385
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    Capture.JPG

    Don't be in a hurry, folks. I called the number at 0808 California time, and have been on hold for 25 minutes . . .

    with one call ahead of me . . .


    Customer service is sucking, ScubaPro.
     
  4. Jax

    Jax Deplorable American ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: AZ TX
    25,385
    7,031
    113
    .
    .
    .
    .
    ten minutes until nine o'clock pst.
     
  5. Jax

    Jax Deplorable American ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: AZ TX
    25,385
    7,031
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    I finally got through to ScubaPro on the 4th of Jan - +1 for Jules . . . However, they won't send a box anytime soon.

    They expect they will not have the exchange computers until March. So, our computers are worthless to us.
     
  6. Jax

    Jax Deplorable American ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: AZ TX
    25,385
    7,031
    113
    Update!

    A few minutes ago, I received a fedex of a box and shipping instructions to return my Galileo.

    [​IMG]
     
  7. Jax

    Jax Deplorable American ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: AZ TX
    25,385
    7,031
    113
    The return label was FedEx Ground. I dropped it at FedEx today at 13:56.

    Let's see what the turn-around is.
     
  8. Jax

    Jax Deplorable American ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: AZ TX
    25,385
    7,031
    113
    From ScubaPro's included FAQ sheet:

    "certain Galileo [and Luna] dive computers experienced screens freezes"

    "The computers' system may not work properly and the computer creen may freeze. This may cause inaccurate information to be displayed, such as water depth, tank pressure, and ascent rate, posing a serious risk . . ."
     
  9. Jax

    Jax Deplorable American ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: AZ TX
    25,385
    7,031
    113
    Sol arrived at destination, Feb 4, 2016 1:12 pm.
     
  10. Jax

    Jax Deplorable American ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: AZ TX
    25,385
    7,031
    113
    Has anyone received their replacement computer from ScubaPro?
     

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