Certain Galileo SOL and Luna Dive Computer recall

[exundo]

[url]http://www.scubapro.com/en-US/USA/galileo-sol-luna-recall.aspx
[/URL]

Looks like this involves dive computers sold in the United States beginning May 7, 2015.

 

[Jax]

Whoa! Blanking blank.!

---------- Post added December 27th, 2015 at 05:27 PM ----------

 

[Jax]

Don't be in a hurry, folks. I called the number at 0808 California time, and have been on hold for 25 minutes . . .

with one call ahead of me . . .


Customer service is sucking, ScubaPro.

 

[Jax]

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ten minutes until nine o'clock pst.

 

[Jax]

I finally got through to ScubaPro on the 4th of Jan - +1 for Jules . . . However, they won't send a box anytime soon.

They expect they will not have the exchange computers until March. So, our computers are worthless to us.

 

[Jax]

Update!

A few minutes ago, I received a fedex of a box and shipping instructions to return my Galileo.

 

[Jax]

The return label was FedEx Ground. I dropped it at FedEx today at 13:56.

Let's see what the turn-around is.

 

[Jax]

From ScubaPro's included FAQ sheet:

"certain Galileo [and Luna] dive computers experienced screens freezes"

"The computers' system may not work properly and the computer creen may freeze. This may cause inaccurate information to be displayed, such as water depth, tank pressure, and ascent rate, posing a serious risk . . ."

 

[Jax]

Sol arrived at destination, Feb 4, 2016 1:12 pm.

 

[Jax]

Has anyone received their replacement computer from ScubaPro?