Bye Bye Digital Strobe

[rcpilot44]

I am diving in Grand Cayman with my new DC 600 with their new digital strobe. I have about 12 dives with my new rig and yesterday the arm that holds the strobe to the camera tray came loose. I tightened up the screw and it felt good. Took it on one dive this morning all was OK. My second morning dive to must have loosed up again and it completely fell off never to be seen again. Is this a problem that is others are having. I thought I read that someone else lost theirs. What is Sealife doing about this design problem?? Off to Cathy Church's shop and see what she could do for me..

 

[dogenia]

Tell you the truth I'm using two of those strobes and the thing that astonishes me the most is my inability to get them off the base actually.

Don

 

[Former Sealife Employee]

rcpilot,

Sorry to hear you lost your strobe. Please send in what you have left to our service center for our evaluation. We’ll will do our very best to correct this issue and make you happy.

Since this is a public forum, we would like to take this opportunity to reassure anyone reading these messages that the problem described above is an isolated case and not a design flaw. The arm is secured to the base using a ¼-20 stainless steel bolt, lock washer and nut assembly. We add thread lock to prevent the bolt from loosening and perform 100% quality inspection. It is possible to remove the arm and base for service reasons. We have no explanation for what happened in this case but will evaluate the base and see if there is any way we can make further improvements.

Thank you,
Denise

 

[rcpilot44]

Thanks, will send it in when I return.

 

[rcpilot44]

Denise,
where should I send my camera and strobe mount to and should I send it to your attention. I will enclose a copy of my receipt

 

[Former Sealife Employee]

You can send it in to our service department at 97 Foster Rd. Suite 5. Moorestown, NJ 08057. Just include a note with the problems you are having (or print out this thread) and your contact information. You can send it to Karl, our service technician's, attention.