Bonairetrip
Contributor
<SNIP> Personally, I avoid every shop that favors one brand over another. You usually only find this out from talking about brands they don't sell, not by looking at the brands they do sell. A simple, "what do you think of <insert brand name here>?" works most of the time. It works for certifications too. You can really tell a lot of character about a person this way. If you get a bad vibe, run... fast... and never look back.
Ken
Generally I agree but...
Few shops are large enough to sell all of the major "brands" let alone stock all of the models within each brand. Some brands limit their distribution to only a few dealers in a geographical area. Some shops tend to be more tech oriented where other ones are not.
Shops sell one brand of gear over another for all sorts of (legitimate) reasons. Sometimes the company (or their distributor) has become difficult to deal with. Increasing minimum orders, pricing policies, how they deal with warranty issues, stock availability are all things shops do consider but that are fairly invisible to the customer.
If you ask about other brands of gear, at least at the two shops I know very well, you will tend to get one of about five answers (depending on the specifics):
a) They are a difficult company to do business with.
b) Equally good stuff (although there are some differences) and we can't stock everything
c) We are considering stocking that brand
d) We went with brand X because...
The "because" has been everything from them being a local company, they think brand x was the better value (and they have specific examples), they think brand x is the better product (and then have several specific reasons why), brand x is what customers have been asking for.
True stories:
I went to buy a new Scubapro Octo at the LDS. He suggested, if I was comfortable having a black rather than yellow octo, that I simply buy a second stage and not the new octo. Same guts in both products but a pretty significant savings.
One a dive trip, I asked the shop about the Scubapro Ti regulator (they had it on display and at a great price) and whether it was worth it. His answer: It is $x more than the same regulator without Ti. They breath the same and adjust the same and both need maintenance. The first stage is about x ounces lighter which doesn't matter in the water but might in your bag if you carrry it on. It is more corrison resistant -- I open up these and the first stage always looks really clean inside. The brass and chrome, if they are rinsed properly, also look really clean. If you don't do well with rinsing them, the Ti does provide some benefit. Only you can decide if that is worth the extra $__ dollars.