wirelessboy:
Yeah - buying shoes without trying them on and expecting them to fit! Can you imagine?
BAD experience with Scuba.com
- Thread starter wirelessboy
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Yeah - buying shoes without trying them on and expecting them to fit! Can you imagine?
BHB ScubaTroll
Contributor
Man, you are going to get banged around on this one.... Don't take it personally.wirelessboy:
The web site you purchased from is fine. It sounds like they attempted to assist you in any way possible. It would not be common for an Internet site to "size" you. Same for a phone sale....
For you to order from them, you would have to agree that you read their terms of sale and agreed to them. Surprise! It is common for any mail order business to charge shipping both ways for items that are ordered incorrectly.
Chock this one up to a life learning experience. It's not up to someone who can't see you and fit you to get your size correct
OP
wirelessboy
Guest
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Thanks for all the feedback. Just went to my local dive shop and got some great booties! Will send them back to Scuba.com. I still don't think they should have advised me to get a particular size - the sales guy was pretty adament they would fit. Next time I will give my business to the local store!
I've had to return booties and a wetsuit to scuba.com because they didn't fit. And you know what? They make returns VERY easy. No RMA needed, just send it back and they refund the charges, no questions asked. I knew full well that I might have to return them and would have to pay return shipping. It's still a fair deal. More than fair.
Sorry to hear that, I usually shop at Scuba.com for small stuff like fin straps, mask straps or anything under $100 dollars. The only bad experiences I had with them is the FEDEX people dropped my package with the fin strap in front of the door where some jerk stole my package and my parent's too. I wonder what the thief is going to do with that fin strap. The only thing I worry now is ordering the Neutrally Buoyant Aluminum 80 Tank by Luxfer
ScubaToys. If your order is big enough, Larry might even pick up the initial shipping charges. Of course, that was on a 4 figure purchase. 
Sideband
Guest
Do NOT do that. If you are going to use the shops employees, time, and inventory then buy it at the shop.EvaL:
Joe
Sideband:
I agree (not sure how I missed that comment earlier). The shop isn't there for that reason.
However, you can give the shop an opportunity to match, or at least come close to, the online price. It never hurts to ask. The worse that can happen is they say no. So then you buy it online.
Dive-aholic:
Uh, isn't that what you just said NOT to do?
If you're gonna make the "where to buy decision" based solely on price then you need to tell the shop owner that as the first thing out of your mouth, and let them decide if that's how they want to earn your business. If you wait until AFTER they've spent their time showing you stuff and having you try stuff on, you're really not being fair.
Not saying that you shouldn't ask, but you should let them know up front that price is a driving factor so they can decide how to best serve you.
