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Bad Dive Right In experience - or - just plain Bait and Switch ...

Discussion in 'Dive Right in Scuba' started by sarahlee, Jun 21, 2017.

  1. Dive Right In Scuba

    Dive Right In Scuba ScubaBoard Business Sponsor ScubaBoard Business Sponsor

    # of Dives: 500 - 999
    Location: Plainfield, Illinois, United States
    3,997
    709
    113
    Thanks everyone for the kind words. Honestly, we screwed up here. I love all the kudos, I really do, but I don't feel we are doing anything extra here or that we shouldn't be doing to fix this and make the customer whole from our mistake. We can do some great things for people that really show our customer service, I just don't feel fixing this is one of them. I do appreciate everyone's kind words and comments though.

    OP - I've responded here, sent a PM, a phone call, and an email. I'm not wanting to bother you on this, but I want to get this resolved for you as soon as possible whether that is overnighting a replacement or getting your money back. I know this was frustrating, but I want to resolve this in whatever fashion you want ASAP. Please reach out to me in any fashion possible. Even if it's to say, " you suck, give me my money". Sorry again for the headache!
     
    Marie13 and JohnN like this.
  2. CptTightPants21

    CptTightPants21 Solo Diver

    # of Dives: 200 - 499
    Location: NY/NJ
    1,037
    543
    113
    As Churchill once said "We must be very careful not to assign to this deliverance the attributes of a victory. Wars are not won by evacuations"
     
  3. divad

    divad Solo Diver

    7,768
    1,940
    113
    Churchill said that? Well dang..
     
    Last edited: Jun 22, 2017

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