DiveMaven
Contributor
Geez Third-Coast, give Doug a chance to help you!
Bad Customer Service
- Thread starter third-coast-dive
- Start date
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Tamas
Contributor
mattroz:
Exactly! There is usually more to the story then what is written.
First of all, cash sale on $4000 items? Computer that looks like it was pried open? Brand new reg "failing" and then the LDS not even batting an eye about it? Did you buy all this from the back of a van in the alley?
It seems to me that the problem here is not with Oceanic but rather with the LDS, as far as you know, me might have gotten all this gear second hand or from unauthorized channels and trying to pass it on to you.
And as for bad customer service with Oceanic, pleeease! They are the best when it comes to that. Let Doug do this magic before you start bashing the manufacturer.
scubacowboy
Guest
I agree with Tamas, theres something way wrong here, I don't own any oceanic gear myself, but none the less I own thousands of dollars in dive gear and have never heard of that many problems all at once. And for the LDS not to honor manufacturer warranties?..Never heard of that either. Cant wait to see how this ends up.
vablackwater
Contributor
Not an Oceanic owner (does owning a shadow mask count), but bravo zulu to the rep for at least trying to rememdy the problem.
mike_s
Contributor
third-coast-dive:
While it definately seems like you have a reason to vent due to the problems you received from the dealer you bought the gear from, have you seen Doug's offer to completely fix everything?
I don't know Doug, but anytime anyone has had an Oceanic problem on here, he's gone to the extra effort to make sure the situation is fixed and does what is right by the customer.
While your LDS has frustrated you, give Doug a chance and don't discount Ocean yet due to one LDS.
You seem to not mind "naming names" against Oceanic, but don't mention who the LDS is who is not honoring thier dealer agreements. Sounds like most of the issues are with them, but who are they?
ThatsSomeBadHatHarry
Guest
mike_s:
same goes for cerich. I had a problem with my zeta reg and got a personal phone call from him in about 45 minutes of posting.
mike_s:
I do know Doug, Chris,and many others @ OCEANIC/AERIES. They are top notch divers and do the best to provide great service to all their customers. They will do the right thing. I hope the OP will too.
Ken abucs
Contributor
I've seen a couple of disgruntled customers on the board complaining about Oceanic, and every one of these threads ends up with a VERY happy customer.
When I had an issue with my VEO 200, I got top notch support from the phone rep I called. I never had to air my laundry.
Oceanic make good gear, and by the time Doug gets done with you, you'll be a happy customer.
(Sorry if I set the bar too high Doug.
)
When I had an issue with my VEO 200, I got top notch support from the phone rep I called. I never had to air my laundry.
Oceanic make good gear, and by the time Doug gets done with you, you'll be a happy customer.
(Sorry if I set the bar too high Doug.
)
Ken abucs:Oceanic make good gear, and by the time Doug gets done with you, you'll be a happy customer.
(Sorry if I set the bar too high Doug.
Agreed - I don't own any Oceanic gear yet, but the folks from Oceanic make it very hard to NOT be a customer!
Yet another plug for Oceanic.
You definitely got their attention.
Now give them a chance to make things right.
I suspect you will wind up satisfied, and we look forward to your post to that effect.
Best,
Doc
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