CSD1129:John,
I really have no idea how they are a gold palm padi center. They really ruined antilla for me and 15 others. I was on a cruise ship diving in april...and I made the mistake of booking through them instead of going to the usual (Pelican).
It shows me more and more that the dive center really can make or break your trip. I too have heard bad things about red sail ops in the caymans. Do you know a way we can possibly complain to padi? I'd really like to.
It's easy to complain to PADI. You can write to them directly from the web site, call them, or write a letter.
I am not sure that they are doing anything that would change anything, though. There was nothing technically wrong with them when I used them--they were just a mass market dive op that had procedures that are aimed at that mass market and not the more advanced diver.