Aqua Lung Customer Service Closed down or Checked out?????

[Scottsfire]

Hi
I was curious if Aqua Lungs customer service folks have shut down or out of service because of Covid?

I bought a bunch of new Aqua Lung gear and every time and have tried to register it at their site it does nothing. Tried on several platforms/browsers etc and still doesn't advance to the next screen. Emailed them for help and alternate warranty registration methods and haven't heard from them in 2 weeks.

I hope my new Aqua Lung computer doesn't perform like their website or customer service email contact.

Any help, direction or explanation is greatly appreciated.

Scott

 

[tstormdiver]

Since March they have mostly been working from home, with someone going in to fulfill orders a couple days a week. Remember CA is still pretty much on lockdown. But, yes their response to customer care has been lacking since.

 

[Scottsfire]

Since March they have mostly been working from home, with someone going in to fulfill orders a couple days a week. Remember CA is still pretty much on lockdown. But, yes their response to customer care has been lacking since.

Thanks Tammy.....makes since!
Scott

 

[Azraelien]

thankfully their computers continue to function, but I went through a bizarre kafkaesque nightmare trying to buy their eDiverlog software for my desktop. 5 or 6 emails, long wait times, odd codes and so on, but we got there eventually.