I just wanted to say that I recently attempted to dive through Bottom Time Hawaii and the dive shop attempted to double charge our account for the dives. When brought to the merchant's attention, the merchant refused to refund our account for their error. Subsequently we discovered that they're nicknamed Bottom Slime by the Kona dive shops because they're notorious for these types of practices. I would not even recommend this dive shop to my worst enemy.
I was looking forward to an excellent dive experience in Kona, but the Bottom Time Dive Company has ruined my holiday.
Under no circumstances would I dive with Bottom Time Hawaii, because the Divemaster was more interested in looking for sea urchins to feed to the fish than taking care of the for which divers he was responsible. I was left to swim back to the boat by myself when my air ran out and he sent me in the wrong direction. The boat captain laughed at me when he saw how far away I was from the boat at this point, and said he did not come to get me, because I didn't "look like I was drowning." A very rude comment after his divemaster had gotten me into this predicament, and they made a lot of fun as I had to swim back to the boat exhausted after my ordeal.
The worst insult after this stressful and terrifying experience, is that they refuse to refund me for the remainder of the dives I had purchased, because I did not cancel "within 48 hours." Also, they said the divemaster did not consider me his "buddy", despite the fact that I was the only solo diver on the boat (there was one couple, the divemaster, and myself).
I have never heard of or seen a divemaster tell a diver to go off on their own when they run out of air. That is rule number one in diving --- don't leave any diver alone --. He should have known better and don't let any greedy dive company tell you differently.
Since my decision not to continue with this company was based on their dangerous and negligent attitudes about diver safety, and rude behavior on board after the incident, I felt entitled to a refund of the remainder of the dives.
However, they have been extremely rude to me on the phone, including hang-ups, pretending that they lose the cell phone (however everything is fine when I call from a Hawaiian number.) They have agreed that everything happened as I stated, but are set on sticking by their "policy", which I never saw, signed or agreed to.
They have been less than helpful and very rude when I try to resolve this issue. I am now going through the Better Business Bureau to resolve this --- I shouldn't have to pay nearly $500 for one dive.
\Merry Christmas and Mahalo to you Bottom Time, I hope you can sleep with yourselves knowing that you cheated me out of an enjoyable holiday. Just remember, cheaters never prosper.
I hope this saves other Kona divers on their holidays from the same heartache that I have endured.