RICHinNC
Contributor
seems to me the lds ought to fork over a new sensor....if you bought it on their word of a three year warrantee.
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Analox Sensor Tech:Firstly, may I say many thanks for your comments on Analox. We do appreciate all customer feedback, and make it our priority to aid customers who are not truly satisfied with the service that they have received.
If I can clarify, all electro chemical oxygen sensors are consumable items which degrade over a period of time. Analox offers a pro-rated warranty on their sensors to take this into account (pro-rated means that you get a percentage towards the cost of a replacement sensor if it fails within a three year period). This consumer protection beats thats of any other O2 Analyzer manufacturer.
Resulting from your comments we have made some changes to procedure which include;
Publishing the manufacture date on the O2EII storage tube making it easier for stockists and customers to view.
We will continue working with stockists regarding best practices and stock rotation for Analox products and sensors.
Again, we appreciate your feedback and comments and if anyone from the forum would like to discuss this in further detail please email me or call toll free (877) SAFE-AIR (877-723-3247)
Patti L Clarkson
Vice President, US Sales
Otter:Analox sells a plug to replace the green orifice to allow the sensor to last longer. Secondly, I always calibrate an analyzer on a known air tank. That eliminates issues with ambient humidity and temperature.
Does your unit read high O2 even after you calibrate it on normal air?
Analox Sensor Tech:Firstly, may I say many thanks for your comments on Analox. We do appreciate all customer feedback, and make it our priority to aid customers who are not truly satisfied with the service that they have received.
If I can clarify, all electro chemical oxygen sensors are consumable items which degrade over a period of time. Analox offers a pro-rated warranty on their sensors to take this into account (pro-rated means that you get a percentage towards the cost of a replacement sensor if it fails within a three year period). This consumer protection beats thats of any other O2 Analyzer manufacturer.
Resulting from your comments we have made some changes to procedure which include;
Publishing the manufacture date on the O2EII storage tube making it easier for stockists and customers to view.
We will continue working with stockists regarding best practices and stock rotation for Analox products and sensors.
Again, we appreciate your feedback and comments and if anyone from the forum would like to discuss this in further detail please email me or call toll free (877) SAFE-AIR (877-723-3247)
Patti L Clarkson
Vice President, US Sales