Stine
Contributor
I've been home from my dive vacation and have had a chance to simmer down on this one....
I flew to Florida to dive, and my parents booked me in to do two dives and a manatee snorkel with American Pro Divers. We were up and on the road at 5am to get there, and we ended up late. I admit this is our fault, no arguments there.
We get into the dive shop, the group we are diving with are all watching the manatee video, the guy behind the counter informs us that we are late, to which we all agree and apologize for, he then tells us that we are not welcome to dive because we are late. We are somewhat surprised at this because we have our own gear with us and all we need to do is drive down to the dock (which everyone else needs to do) and we are ready to go, except we need tanks. The guy then gets angry and says that now he has to put tanks on the boat for us and that will make everyone late.
To make a long story short, we calmly argued the point and were told that because we pulled into the parking lot and "got out of the car and stretched" rather than coming into the shop directly we were too late to dive and were not welcome to come. The guy had nothing polite to say, was insulting, rude, and not really making alot of sense with his arguments. We payed for our seats, griping amongst ourselves that this person was being uncommonly rude, he then angrily tells us we can pay for afternoon seats and not dive then as well. We walked out at this point.
I had read some negative reports on this dive shop, but we went anyways. Now I know to listen to Scubaboard members! Yes we were late and I agree that if policy says we don't dive, then we don't dive. As a store manager myself, I do however realize that there is no excuse for talking to customers in a rude and beligerant manner!
I will never ever go to that shop again! That kind of behaviour was disgusting, I have never seen anyone speak to my mother that way, and hope to never witness it again!
I flew to Florida to dive, and my parents booked me in to do two dives and a manatee snorkel with American Pro Divers. We were up and on the road at 5am to get there, and we ended up late. I admit this is our fault, no arguments there.
We get into the dive shop, the group we are diving with are all watching the manatee video, the guy behind the counter informs us that we are late, to which we all agree and apologize for, he then tells us that we are not welcome to dive because we are late. We are somewhat surprised at this because we have our own gear with us and all we need to do is drive down to the dock (which everyone else needs to do) and we are ready to go, except we need tanks. The guy then gets angry and says that now he has to put tanks on the boat for us and that will make everyone late.
To make a long story short, we calmly argued the point and were told that because we pulled into the parking lot and "got out of the car and stretched" rather than coming into the shop directly we were too late to dive and were not welcome to come. The guy had nothing polite to say, was insulting, rude, and not really making alot of sense with his arguments. We payed for our seats, griping amongst ourselves that this person was being uncommonly rude, he then angrily tells us we can pay for afternoon seats and not dive then as well. We walked out at this point.
I had read some negative reports on this dive shop, but we went anyways. Now I know to listen to Scubaboard members! Yes we were late and I agree that if policy says we don't dive, then we don't dive. As a store manager myself, I do however realize that there is no excuse for talking to customers in a rude and beligerant manner!
I will never ever go to that shop again! That kind of behaviour was disgusting, I have never seen anyone speak to my mother that way, and hope to never witness it again!
