Our customer came back to us after he had had the regulator serviced at the second shop. He sought a refund for the full cost of the service, which I did not have the authority to give and was inconsistent with our posted policy, and our parts and labor certainly had been invested in the regulator.
Nonetheless, I advocated for him within our little company and I was authorized to offer store credit here for the value of every cent he had spent on the second service at the other store. This is probably more than what most mechanics or technicians across industries would offer if a customer was unhappy with the outcome of their service and had it revisited somewhere else, then came to the first provider for money back.
He thought about it, but eventually decided not to take it and to pursue a credit card chargeback instead. This was decided in our favor, and this was the last we heard until seeing this thread. I am very sorry it all came to this.
Jonathan at ADC, 954 346 0174
Nonetheless, I advocated for him within our little company and I was authorized to offer store credit here for the value of every cent he had spent on the second service at the other store. This is probably more than what most mechanics or technicians across industries would offer if a customer was unhappy with the outcome of their service and had it revisited somewhere else, then came to the first provider for money back.
He thought about it, but eventually decided not to take it and to pursue a credit card chargeback instead. This was decided in our favor, and this was the last we heard until seeing this thread. I am very sorry it all came to this.
Jonathan at ADC, 954 346 0174