Aeris Hassle

Please register or login

Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.

Benefits of registering include

  • Ability to post and comment on topics and discussions.
  • A Free photo gallery to share your dive photos with the world.
  • You can make this box go away

Joining is quick and easy. Log in or Register now!

J

joed

Guest
Messages
79
Reaction score
0
I bought an Aeris atmos XT BC from my local dive for retail price 2 years ago. 1 Month after the warranty expired I had a problem with the inflator. On 3 dives the BC filled up with air and I made an uncontrolled ascent to the surface. It took 3 dives because the first dive mishap did not register, the 2nd did, and my local dive shop cleaned it up and the 3rd dive I shot to the surface asap. I called Aeris
and they told me to work with the dealer. The dealer requested a replacement inflator for me and it was shipped ups to his shop. In the meantime he closed his retail store. So ups sent the part back to Aeris. I am in the middle here, a well intentioned consumer who has not had the Aeris BC for 5 weeks now. I dive in New England and our season is short. I called Aeris today and told them I was not happy with them. They are mad at the dive shop for closing and not telling them and I am caught in the middle. The nice lady said she would talk to her boss and get back to me. All I want is the inflator sent. It is 1 month past warranty and it was only used about 12 times before it malfunctioned. Aeris had recalled this inflator once so they should think that maybe I git a bad one. They seem to be nickel and diming me because the warranty has expired. Sure 1 month late. I will add to the outcome as it happens. In the meantime I am using my old Dacor BC and I like it alot. It is not weight integrated and my weight belt is heavy but I am in the water.
 
Virtually everyone from Aeris was at Dema all week. I'm sure they are going to set you up... You can tell they will... they already sent the part to the dive shop that requested it! Can't really blame Aeris that the local shop closed. If you do not get a rapid solution to your satisfaction, feel free to give me a call and I can solve this is several ways instantly for you. I'll either make sure they get you the inflator, or I can get one to you. Just let me know if you need any hellp with this.
 
Joed,

I had a problem with the inflator on my XT. There is no dealer near where I live, so in the meantime I just swapped out the malfuntioning end with a Seaquest one. Assuming your problem is confined to the button end, it was a simple matter to clip the tie wrap, push out the pin holding the wire to the shoulder valve, swap out the part and reconnect and add a new tie wrap. Takes about five minutes.

Don't do it, of course, unless you're comfortable and confident in working on your own gear.

Dennis
 
Thanks Larry and Dennis. Larry I may call you. Larry you are a great advocate for us little guys. I am glad to have you as a contact. Thank you.
Dennis, my buddy gave me a buton end inflator from a new Tusa he had. I called Aeris to get their approval to swap it on. They said they did not recommend using equipment from another manufacturer on their BC. It will void the warranty, etc.
So, I went along with them, and am still holding on to my sanity.
 
scubatoys:
Virtually everyone from Aeris was at Dema all week. I'm sure they are going to set you up... You can tell they will... they already sent the part to the dive shop that requested it! Can't really blame Aeris that the local shop closed. If you do not get a rapid solution to your satisfaction, feel free to give me a call and I can solve this is several ways instantly for you. I'll either make sure they get you the inflator, or I can get one to you. Just let me know if you need any hellp with this.
Click to expand...
You're a good guy, Larry!

I bought a PST E120 from you and it was a great price and great service. Thanks!
 
joed:
Thanks Larry and Dennis. Larry I may call you. Larry you are a great advocate for us little guys. I am glad to have you as a contact. Thank you.
Dennis, my buddy gave me a buton end inflator from a new Tusa he had. I called Aeris to get their approval to swap it on. They said they did not recommend using equipment from another manufacturer on their BC. It will void the warranty, etc.
So, I went along with them, and am still holding on to my sanity.
Click to expand...

Actually they gave you pretty good advice... they have different diameter hoses.. would be a pain to get the tusa onto the aeris.
 
I spoke to Brianna at Aeris a few times yesterday. Aeris told me to go to another dive shop about 20 miles from my house . This dive shop is suppose to send my inflator back to Aeris where they will look at it. Aeris will then send the inflator back to this dive shop where I can pick it up. They want the dive shop to put the inflator on the hose to avoid liability. The liability issue I agree with. However, this other dive shop is 40 minutes away from my house and the owner is not always there. I emailed Aeris today and asked if they would give me an R/A number and I would return the hose and inflator to them myself. In turn the factory can install the new inflator on my hose or send a new complete hose/ inflator unit to the other dive shop. I wish they would send the hose/inflator unit to me and I can screw it on to the BC. They told me no charge but by the time I run around back and forth to this other dive shop I will be totally burned out. I told Aeris I did not buy the BC from this other dive shop and I feel funny asking them to return it for me. (Larry expect my SOS any time now)
scubatoys:
Actually they gave you pretty good advice... they have different diameter hoses.. would be a pain to get the tusa onto the aeris.
Click to expand...
 
RESOLVED! Aeris did ok for me. My problem was that I was calling Aeris and ended up speaking to some ladies who lets say were not very creative. Being frustrated about 99%, I sent an email to Aeris from their web site. Johnathan Stahlman called me the next day and he was terrific. He had several ways to offer me help. He wanted to call the local shop Aeris referred me to and ask the owner to give me a new hose and Aeris would send him a replacement. That was nice but I knew how hard it is to contact the owner. SO I sent the whole BC to Johnathon by ups and Aeris gave me a new inflator unit, checked my BC and sent it back to me. All at no charge . They were all right. Speak to Johnathon not the ladies who answer the phone.
 
Glad it worked out for you.

However, there are a couple of things about this little scenario I have a problem with.

Personally, I don't think it is much of an excuse that everyone from the company was at DEMA last week. Frankly, that is pretty bush league. I know going to trades shows is a perk of sorts, but in this day and age, that's not really much of a reason for not being available.

I also have a huge problem with the people answering the phones not being able to solve the problem. That is simply bad management. If you have to go through several layers to solve a problem, it is designed to make you give up. That is the model insurance companies use.

As I said, glad it worked out and you are happy. Personally, I would be very unhappy if it took that long to fix if it was me. I understand about the LDS closing...but that is not really your problem, is it?

Overall, service in this country has dropped to a level that shows contempt for consumers. In my business we resolve problems within 24 hours or we give a full refund.

I will say, once again, Scuba Toys shows that there is still some hope. This was not their problem but they were willing to step up and solve your problem.
Just my thoughts.

Jeff
 
You must log in or register to reply here.

Back
Top Bottom