I tried calling eScuba first to discuss the product as I had never heard about the atomic brand before, and all the got was a answering service. I tried calling a couple more times during the following days and got the same and no one had returned my messages.
So I decided to take the plunge and purchased my cobalt from eScuba's online store and it arrived the following day and I was very excited to get it.
I proceeded to perform a firmware update to bring it up to date and ended up bricking the unit.
I tried calling eScuba again and once again got the answering service, I left a message and surprise surprise I never got a response. I emailed them and finally got someone to respond to me, although after repeated attempts they refused to give me a call and this email conversation went on for more than 24 hours without much help and that they couldn't swap my unit and that I would have to either send it to them to send back to atomic or I could send it my self and be with out my new toy which I just spent over $1500 on at the time.
Either way I told them what I thought of their customer service or lack of it and proceeded to call atomic direct who were very helpful and friendly. I sent my unit back and within 2 weeks I had it back and working.
Needless to say I will never be purchasing anything from eScuba in the future and what is with companies who think that because you purchased something from them, that they can sign you up to their marketing email list and not give any methods for un-subscribing.
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