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Unfortunately, our trip on the French Polynesian Master was ruined when it ran aground a few days into the trip that began January 8. The boat was stuck on a reef after the captain steered it on the wrong side of the channel marker during calm seas with a full moon. I understand they are going...

I'd like to get opinions from both travelers and those in the industry. When a customer cancels a reservation 178 days prior to the trip, and the policy is there is no refund of the deposit less than 180 days prior to the trip, would you give the customer a break? Would you want one if you were...

Hello. I am sorry to post a question about what I am sure has answers contained somewhere in the website, but I have literally searched for hours and am having some trouble figuring it out. We are trying to figure out where to go next end-of-December (2013) beginning of January 2014. We would...