They only refund through credits. Happened to me when mount agung was acting up and had to delay my trip.
I'd be glad to purchase the credits from you if you give a good price on them :)
So far its been very vague as the shutdown was poorly planned as well as sudden. I believe that currently there is a restriction to foreign nationals visiting Malaysia. Not entirely sure about the entire ban, its anyones guess ATM.
finally managed to get the outer ring out with a little force, turns out it was just a tiny amount of salt caked in. TBH its a day design that such a minute amount of salt could jam it but partially i am at fault for not plunging it in water long enough
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