Zeagle BC Repair

[Linedog]

Well I got home from work today and there it was, a white Zeagle box! Inside was my repaired and I swear cleaned Tech BC. The repair was spot on, I had a nice chat with Susan and a 2010 catalog inside to boot. My only bitch, I was quoted $15.00 to fix it and $15.00 to ship it. Dang $11.00 to ship, it came back under the quote!!!!!! This is one happy guy!

 

[Kbach]

I'm going to chime in on the GREAT customer service of Zeagle. I lost a weight pouch while diving in Mexico a couple weeks ago. I sent an email on the company web page regarding the situation, the fact that I was using the BCD that I had bought from someone else for the first time, and was making back entries from a boat. Was just wondering if I needed to do anything different and planning to buy a new pouch. Jeff replied back that entry methods shouldn't matter, and that he had a replacement weight pouch available if I provided an address. Got it yesterday....what a great company. I've already bought a new regulator and octo, have the Ranger that I really enjoy. I'll be sending my friends to Zeagle in the future.

 

[GSUL]

Been reading all these conversations and fear things have changed with Zeagle. Im getting mixed reports between them and the LDS. Will keep you updated.

 

[JackD342]

Owned by Huish since 2012.

 

[Colliam7]

Owned by Huish since 2012.

And, customer service is no longer located in Zephyr Hills, as I understand it.

We have not had what I would term BAD experiences with the Huish people. But, ordering parts is now a pain, by comparison, and responsiveness leaves a lot to be desired. I much preferred dealing with Susan, talking with Jim Fox about regulators, etc.

 

[Seaweed Doc]

FWIW Zeagle repaired a fabric failure around the one dump valve on my ancient Ranger for free over the last couple months. It looks like they put on a whole new "wing" unit, just reusing the bladder and hardware.

I expected to pay, but it was no charge. It did take longer than I expected, but I have a backup BC I was using so it was fine.

 

[Fathom044]

And people wonder why Zeagle is recommended so highly?