Sallye, I'm with you. Javier is "a" guy, not necessarily "the" guy. It took him weeks and multiple trips back to the shop to fix an ever-worsening leak in my wife's octo right after they overhauled it, even after we kept saying "cracked valve seat". When she got it back finally working, it was installed on the wrong side of the primary...
Don't get me wrong - I like CSR and we still take stuff there. I especially like their lights and store-brand neoprene. It's not as if Javier is some sort of magician, though.